DataEQ vs. Khoros CX Insights

DataEQ

5 Reviews and Ratings

Khoros CX Insights

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DataEQ	Score8.3 out of 10	Enterprise companies (1,001+ employees)	BrandsEye is a South African reputation management and social media monitoring system competing with vendors like Trackur. BrandsEye scours the social web for mentions and uses crowdsourced analysis to judge sentiment.	N/A
Khoros CX Insights	Score9 out of 10	N/A	Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.	N/A

Pricing

DataEQ

Khoros CX Insights

No answers on this topic

No answers on this topic

Pricing Offerings
DataEQ	Khoros CX Insights
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

No setup fee

Enterprise focused solution, with pricing based on data volumes

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Best Alternatives
	DataEQ	Khoros CX Insights
Small Businesses	No answers on this topic	MindTouch Score7 out of 10
Medium-sized Companies	Khoros Service Score8.5 out of 10	Sogolytics Score9 out of 10
Enterprises	Brand Embassy (discontinued) Score7.9 out of 10	Medallia Score8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DataEQ	Khoros CX Insights
Likelihood to Recommend	8.3 (4 ratings)	7.3 (1 ratings)

User Testimonials
	DataEQ	Khoros CX Insights
Likelihood to Recommend	DataEQ If you are looking for an analytics product that doesn't just monitor, but also listens to online conversations then BrandsEye is the ideal tool. Edith Londekile Ngcobo Social Media Manager, Content Curator, Producer Read full review	Khoros (Formerly Spredfast + Lithium) There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions. Incentivized Verified User Read full review
Pros	DataEQ Reporting Customer support Verified User Read full review	Khoros (Formerly Spredfast + Lithium) No answers on this topic
Cons	DataEQ A super-lite "budget" account option for short-term projects. Leonie Mollentze Owner Read full review	Khoros (Formerly Spredfast + Lithium) Getting info from LinkedIn. Getting info from web pages. Getting info from newspapers and other articles. Getting info from more platforms. Incentivized Verified User Read full review
Alternatives Considered	DataEQ The local support for us is key, and Amy, our account manager, is a legend. We couldn't be happier with BrandsEye. Jeffrey Denning Community Manager & Social Media Analyst Read full review	Khoros (Formerly Spredfast + Lithium) Khoros is missing to analyze more sources for information. Search bar is great. Incentivized Verified User Read full review
Return on Investment	DataEQ As I have only been using the software for approximately 3 weeks it is difficult to say. Verified User Read full review	Khoros (Formerly Spredfast + Lithium) No answers on this topic
ScreenShots	DataEQ Screenshots	Khoros CX Insights Screenshots