DataEQ vs. SentiOne

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DataEQ
Score 8.3 out of 10
Enterprise companies (1,001+ employees)
BrandsEye is a South African reputation management and social media monitoring system competing with vendors like Trackur. BrandsEye scours the social web for mentions and uses crowdsourced analysis to judge sentiment.N/A
SentiOne
Score 6.5 out of 10
N/A
SentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights and detect sentiment behind posts. React is an all-in-one customer service management and automation platform, which allows teams to manage online conversations on dozens of channel from the same tool.…
$299
per account
Pricing
DataEQSentiOne
Editions & Modules
No answers on this topic
Team
$299
per account
Enterprise
Custom Pricing
per account
Offerings
Pricing Offerings
DataEQSentiOne
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup fee$299 per account
Additional DetailsEnterprise focused solution, with pricing based on data volumes
More Pricing Information
Best Alternatives
DataEQSentiOne
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
Enterprises
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
Emplifi Social Marketing Cloud
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Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DataEQSentiOne
Likelihood to Recommend
8.3
(4 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
DataEQSentiOne
Likelihood to Recommend
BrandsEye
If you are looking for an analytics product that doesn't just monitor, but also listens to online conversations then BrandsEye is the ideal tool.
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SentiOne
SentiOne is one of the best available platforms in the market dealing in customer automation on AI level to help businesses grow. We are very much impressed by their services, all in all as they are offering the best possible solutions to every problem which makes it more reliable and trusted in order to handle business.
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Pros
BrandsEye
  • Reporting
  • Customer support
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SentiOne
  • The platform easily measures social media, blogs, posts worldwide using different algorithms, collects public mentions, and automatically analyzes the situation then provides a customizable solution that will have more chances to get accepted and will work fine.
  • It has the best features to be the best in terms of functionalities and features include in it.
  • Daily report feature is also very intuitive.
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Cons
BrandsEye
  • A super-lite "budget" account option for short-term projects.
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SentiOne
  • Customer support of SentiOne is not up to mark.
  • They need to be more accessible and responsive to our questions instead of making us hold for hours and do not provide any solution which is tiring and less professional.
  • Customer support needs a lot of attention and has more knowledge about the platform to be helpful.
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Usability
BrandsEye
No answers on this topic
SentiOne
I just love to use this amazing software.
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Support Rating
BrandsEye
No answers on this topic
SentiOne
It is very supportive. I am a very contented user.
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Alternatives Considered
BrandsEye
The local support for us is key, and Amy, our account manager, is a legend. We couldn't be happier with BrandsEye.
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SentiOne
SentiOne is a major part of our organization. We are solving a lot of problems in the organization by using SentiOne. It has been operational in our organization for a long time and has a great find for us all in all. I like that feature that it gives me all information about new mentions to my inbox every day and informs me about it which gives day-to-day insights, change or update strategies.
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Return on Investment
BrandsEye
  • As I have only been using the software for approximately 3 weeks it is difficult to say.
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SentiOne
  • The best feature that I like the most and have been using for a long time that its analytical section is up to mark.
  • When I open the analytical section it gives me the all insights of my audience including their gender, location, days when most of the mentions are published which is great to have. It is best to have more marketing wins as it does not limit the searches of keywords.
  • This helps to search multiple phrases connected with a marketing strategy which is life and most recent in trends.
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ScreenShots

DataEQ Screenshots

Screenshot of Various Dashboard WidgetsScreenshot of BrandsEye dashboard

SentiOne Screenshots

Screenshot of Sentiment analysis widgets tell how many of mentions had positive, negative or neutral meaning.Screenshot of Monitor all mentions of your brand and easily reply to comments, posts, and messages - directly from one tool.Screenshot of Manage every channel from one tool and assign incoming requests to various teams.Screenshot of Set up priorities and automatically assign customer requests from every channel – saving time and ensuring every message gets to where it needs to be.Screenshot of Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources.Screenshot of SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.