DataOceans Oceanus vs. Directly

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DataOceans Oceanus
Score 0.0 out of 10
N/A
DataOceans, headquartered in Atlanta, GA provides Customer Communications Management solutions and services that unlock data from existing legacy and business systems to create and deliver enhanced and highly personalized interactive communications, such as bills, statements, invoices, and notices from one platform.N/A
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Pricing
DataOceans OceanusDirectly
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DataOceans OceanusDirectly
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DataOceans OceanusDirectly
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DataOceans OceanusDirectly
Small Businesses
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Score 9.0 out of 10
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Score 9.0 out of 10
Medium-sized Companies
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Score 9.3 out of 10
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Score 9.3 out of 10
Enterprises
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Score 9.3 out of 10
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Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DataOceans OceanusDirectly
Likelihood to Recommend
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
DataOceans OceanusDirectly
Likelihood to Recommend
DataOceans
No answers on this topic
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
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Pros
DataOceans
No answers on this topic
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
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Cons
DataOceans
No answers on this topic
Directly Software, Inc.
  • support
  • moderation
  • termination process
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Alternatives Considered
DataOceans
No answers on this topic
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
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Return on Investment
DataOceans
No answers on this topic
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
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ScreenShots