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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DataRobot

    Score8.2 out of 10
    N/AThe DataRobot AI Platform is presented as a solution that accelerates and democratizes data science by automating the end-to-end journey from data to value and allows users to deploy AI applications at scale. DataRobot provides a centrally governed platform that gives users AI to drive business outcomes, that is available on the user's cloud platform-of-choice, on-premise, or as a fully-managed service. The solutions include tools providing data preparation enabling users to explore and…

    $0

    ServiceMax

    Score7.9 out of 10
    N/AServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

    $100

    per month

    Pricing
    DataRobotServiceMax
    Editions & Modules
    No answers on this topic
    Subscription
    $100.00
    per month
    Offerings
    Pricing Offerings
    DataRobotServiceMax
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    DataRobotServiceMax
    Considered Both Products
    DataRobot
    No answer on this topic
    ServiceMax
    No answer on this topic
    Key User Insights
    Would buy again
    93%
    Would buy again
    54 Answers
    No answers on this topic
    Delivers good value for the price
    92%
    Delivers good value for the price
    48 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    55 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    46 Answers
    No answers on this topic
    Implementation went as expected
    90%
    Implementation went as expected
    44 Answers
    No answers on this topic
    Best Alternatives
    DataRobotServiceMax
    Small Businesses
    Saturn Cloud
    Score7.8 out of 10
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DataRobotServiceMax
    Likelihood to Recommend
    8.6
    (59 ratings)
    1.0
    (4 ratings)
    Likelihood to Renew
    6.3
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (5 ratings)
    8.0
    (1 ratings)
    User Testimonials
    DataRobotServiceMax
    Likelihood to Recommend
    DataRobot
    DataRobot can be used for risk assessment, such as predicting the likelihood of loan default. It can handle both classification and regression tasks effectively. It relies on historical data for model training. If you have limited historical data or the data quality is poor, it may not be the best choice as it requires a sufficient amount of high-quality data for accurate model building.
    Incentivized
    Read full review
    ServiceMax
    Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
    Incentivized
    Read full review
    Pros
    DataRobot
    • DataRobot helps, with algorithms, to analyze and decipher numerous machine-learning techniques in order to provide models to assist in company-wide decision making.
    • Our DataRobot program puts on an "even playing field" the strength of auto-machine learning and allows us to make decisions in an extremely timely manner. The speed is consistent without being offset by errors or false-negatives.
    • It encompasses many desired techniques that help companies in general, to reconfigure in to artificial intelligence driven firms, with little to no inconvenience.
    Incentivized
    Read full review
    ServiceMax
    • As it's built on Salesforce, the reporting tools are fairly robust
    • The service flow managers can be setup to easily lead technicians to entering data in the right place
    Incentivized
    Read full review
    Cons
    DataRobot
    • The platform itself is very complicated. It probably can't function well without being complicated, but there is a big training curve to get over before you can effectively use it. Even I'm not sure if I'm effectively using it now.
    • The suggested model DataRobot deploys often not the best model for our purposes. We've had to do a lot of testing to make sure what model is the best. For regressive models, DataRobot does give you a MASE score but, for some reason, often doesn't suggest the best MASE score model.
    • The software will give you errors if output files are not entered correctly but will not exactly tell you how to fix them. Perhaps that is complicated, but being able to download a template with your data for an output file in the correct format would be nice.
    Incentivized
    Read full review
    ServiceMax
    • Dispatch console seems slow and the data is more of a pull than a push into the database.
    • It seems to be a Ferrari and takes a lot of labor hours to configure.
    • Still does not integrate with Apple's products very well.
    Incentivized
    Read full review
    Likelihood to Renew
    DataRobot
    DataRobot presents a machine-learning platform designed by data scientists from an array of backgrounds, to construct and develop precise predictive modeling in a fraction of the time previously taken. The tech invloved addresses the critical shortage of data scientists by changing the speed and economics of predictive analytics. DataRobot utilizes parallel processing to evaluate models in R, Python, Spark MLlib, H2O and other open source databases. It searches for possible permutations and algorithms, features, transformation, processes, steps and tuning to yield the best models for the dataset and predictive goal.
    Incentivized
    Read full review
    ServiceMax
    No answers on this topic
    Support Rating
    DataRobot
    As I am writing this report I am participating with Datarobot Engineers in an complex environment and we have their whole support. We are in Mexico and is not common to have this commitment from companies without expensive contract services. Installing is on premise and the client does not want us to take control and they, the client, is also limited because of internal IT regulations ,,, soo we are just doing magic and everybody is committed.
    Incentivized
    Read full review
    ServiceMax
    Engaged account management. Support is based worldwide but handoffs have not been too painful.
    Incentivized
    Read full review
    Alternatives Considered
    DataRobot
    I've done machine learning through python before, however having to code and test each model individually was very time consuming and required a lot of expertise. The data Robot approach, is an excellent way of getting to a well placed starting point. You can then pick up the model from there and fine tune further if you need.
    Incentivized
    Read full review
    ServiceMax
    ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
    Incentivized
    Read full review
    Return on Investment
    DataRobot
    • We have been able to cut costs by not buying leads that we will not be able to sell on
    • We have been able to deploy loan eligibility reporting which brought in new business
    • We have been able to improve the performance of our credit providers and our partners which has helped to retain business
    Incentivized
    Read full review
    ServiceMax
    • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
    • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
    • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
    Incentivized
    Read full review
    ScreenShots

    DataRobot Screenshots

    Screenshot of Decision FlowsScreenshot of No Code App BuilderScreenshot of AI AppsScreenshot of Automated Time SeriesScreenshot of MLOpsScreenshot of Model Insights

    ServiceMax Screenshots

    Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair