Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
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Felgo
Score10 out of 10
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Felgo provides components, tools and professional services for developing apps on Mobile, Desktop and Embedded platforms. The Felgo framework extends Qt with 200+ APIs. Among them is support for 3rd party SDK integrations like push notification or analytics, native iOS styling, Qt Quick Controls extensions for native look & feel on Android & iOS, density independence and responsive layout support. Felgo also provides features like AR (Augmented Reality) and Machine Learning integrations…
In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Felgo shines in rapid prototype development and fast iterations. It also has a very short learning curve compared to many other technologies that promise "code once, deploy everywhere." It is not appropriate if you are not willing to mess with the licensing related to Qt but I am still waiting for a clear answer on my doubts from the Felgo team.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Ready available solutions for all platform mobile app development.
Live hot reloading of UI and other advance controls by Felgo implemented in Qt.
Using Qt underneath provides an opportunity to developers to use it in all kind of sectors like embedded devices, mobile apps, desktop apps, games etc.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I am happy with the constant feedback that I am receiving from the team. Although most of it is marketing related, there are some interesting and valuable materials that they have been pushing to ease my learning.
The quality of the documentation and the ease of use may be some important values to take into account.
We believe that the agility that we have acquired until now for developing apps for our business cases give this framework an important lead.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Datto Autotask PSA is a full featured product that can do almost anything you need. There is a significant learning curve to get started which requires several hours spent in product training. Additionally, several hours / days are needed to get clients imported, contracts configured, and integrations implemented. Once the setup and user training is complete, the product is very functional, but it's imperative to not get overwhelmed when starting out.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As with any product, Felgo has some edges to it, but from our past experiences evaluating "code once, deploy everywhere" platforms, we were really surprised at how fast the team went from exploring, into playing and presenting prototypes in very little time.
The dev cycle is really fast as I can get an almost instantaneous feedback on the changes that I make. And it is refreshing to see how I am able to target several platforms at once.
The javascript plus QML combination made it really easy to pick up for me and I am certain sure that many devs can migrate from Web only into multi-platform in a fast manner.
And there is also the possibility to implement C++ code if the need arises to support and bridge native libraries.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want. Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
