Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
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Microsoft Visual Studio Code
Score9.3 out of 10
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Microsoft offers Visual Studio Code, an open source text editor that supports code editing, debugging, IntelliSense syntax highlighting, and other features.
In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As a general workhorse IDE, Microsoft Visual Studio Codee is unmatched. Building on the early success of applications such as Atom, it has long been the standard for electron based IDEs. It can be outshone using IDEs that are dedicated to particular platforms, such as Microsoft Visual Studio Code for .net and the Jetbrains IDEs for Java, Python and others. For remote collaborative development, something like Zed is ahead of VSCode live share, which can be quite flakey.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The customization of key combinations should be more accessible and easier to change
The auxiliary panels could be minimized or as floating tabs which are displayed when you click on them
A monitoring panel of resources used by Microsoft Visual Studio Code or plugins and extensions would help a lot to be able to detect any malfunction of these
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Solid tool that provides everything you need to develop most types of applications. The only reason not a 10 is that if you are doing large distributed teams on Enterprise level, Professional does provide more tools to support that and would be worth the cost.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Datto Autotask PSA is a full featured product that can do almost anything you need. There is a significant learning curve to get started which requires several hours spent in product training. Additionally, several hours / days are needed to get clients imported, contracts configured, and integrations implemented. Once the setup and user training is complete, the product is very functional, but it's imperative to not get overwhelmed when starting out.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Microsoft Visual Studio Code earns a 10 for its exceptional balance of power and simplicity. Its intuitive interface, robust extension ecosystem, and integrated terminal streamline development. With seamless Git integration and highly customizable settings, it adapts perfectly to any workflow, making complex coding tasks feel effortless for beginners and experts alike.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall, Microsoft Visual Studio Code is pretty reliable. Every so often, though, the app will experience an unexplained crash. Since it is a stand-alone app, connectivity or service issues don't occur in my experience. Restarting the app seems to always get around the problem, but I do make sure to save and backup current work.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Microsoft Visual Studio Code is pretty snappy in performance terms. It launches quickly, and tasks are performed quickly. I don't have a lot of integrations other than CoPilot, but I suspect that if the integration partner is provisioned appropriately that any performance impact would be pretty minimal. It doesn't have a lot of bells and whistles (unless you start adding plugins left and right).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Active development means filing a bug on the GitHub repo typically gets you a response within 4 days. There are plugins for almost everything you need, whether it be linting, Vim emulation, even language servers (which I use to code in Scala). There is well-maintained official documentation. The only thing missing is forums. The closest thing is GitHub issues, which typically has the answers but is hard to sift through -- there are currently 78k issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want. Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Visual Studio Code stacks up nicely against Visual Studio because of the price and because it can be installed without admin rights. We don't exclusively use Visual Studio Code, but rather use Visual Studio and Visual Studio code depending on the project and which version of source control the given project is wired up to.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is easily deployed with our Jamf Pro instance. There is actually very little setup involved in getting the app deployed, and it is fairly well self-contained and does not deploy a large amount of associated files. However, it is not particularly conducive to large project, multi-developer/department projects that involve some form of central integration.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
