Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
N/A
Oracle Java SE
Score8.1 out of 10
N/A
Oracle Java SE is a programming language and gives customers enterprise features that minimize the costs of deployment and maintenance of their Java-based IT environment.
In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Oracle Java SE is well suited to long-running applications (e.g. servers). Java Swing (UI toolkit) is now rather outdated, lacking support for modern UI features. JavaFX, the potential replacement for Swing, has now been separated out of Java core. Ideally, there would be a path to migrate a large application incrementally from Swing to JavaFX, but due to different threading models and other aspects, it is difficult. At this point, it is probably better to use an embedded web browser (e.g. JxBrowser) to provide a modern UI in HTML/Javascript and keep just the business logic in Java.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Commercial Licensing in 2019. Oracle will charge commercial organizations using Java SE for upgrading to the latest bug fixes and updates. Organizations will now need to either limit their implementation of Java SE or may need to drop it altogether.
Slow Performance. Due to the all of the abstraction of the JVM, Java SE programs take much more resources to compile and run compared to Python.
Poor UI appearance on all of the major GUI libraries (Swing, SWT, etc.). Through Android Studio, it is easy to get a native look/feel for Java apps, but when it comes to desktops, the UI is far from acceptable (does not mimic the native OS's look/feel at all).
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Datto Autotask PSA is a full featured product that can do almost anything you need. There is a significant learning curve to get started which requires several hours spent in product training. Additionally, several hours / days are needed to get clients imported, contracts configured, and integrations implemented. Once the setup and user training is complete, the product is very functional, but it's imperative to not get overwhelmed when starting out.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Oracle Java SE provides the new features along with timely security patches. New features like Record patterns and pattern matching for switches are very useful. With every new release of Java, it is getting better. Sequenced collections are also an interesting feature added to Java. With all these new features, backward compatibility is also maintained.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Java is such a mature product at this point that there is little support from the vendor that is needed. Various sources on the internet, and especially StackOverflow, provide a wealth of knowledge and advice. Areas that may benefit from support is when dealing with complex multithreading issues and security libraries.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want. Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Chose to go with Java instead of Python or C++ due to the expertise on the ground with the technology, for its ease of integration with our heterogeneous setup of production servers, and for the third party library support which we've found was able to address some challenging aspects of our business problem.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The different versions make it harder to work with other companies where some use newer versions while some use older versions, costing time to make them compatible.
Licenses are getting to be costly, forcing us to consider OpenJDK as an alternative.
New features take time to learn. When someone starts using them, everyone has to take time to learn.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
