Deel vs. Safeguard Global

As a freelancer with previous and current international contracts, I was signing compliance contracts and receiving international payments with so much hassle. When the company changed to Deel, it was just a matter of three clicks to be able to sign contracts and files. I received my invoices in minutes, and the payment had a DATE!

Incentivized

The onboarding was not very straightforward and we had to go back and forth many times even though it was just one standard work contract. The payroll management overall was OK despite a few billing issues. Closing the contract did not go well, with conflicting emails from different departments who could not answer basic questions such as providing a statement of account and detail the closing dues minus the deposit (they forgot to tell us about some dues for the 13th month which is a basic requirement in Germany).

Incentivized

• Provides a easy, transparent and fast way to receive money from abroad.
• Makes it easy to maintain compliance in international contracts.
• Low cost, easy and fast currency conversion from USD to my local currency.

Incentivized

• payroll
• employer of reference
• employment contract management

Incentivized

• The conversion rates are a little bit high
• Customer service has its delays and it's sometimes just slow
• Feels a bit rigid with agreements customization

Incentivized

• patchy and slow customer service
• disjointed offboarding and onboarding processes
• poor customer experience overall

Incentivized

We have been using this software for the last two years in the company of the a.m. Right now, I am part of the admin team for this software, so just being able to have a 1:1 usage of the software has helped me to realize how many aspects any other saw HR tool are lacking.

Incentivized

I find Deel great for safety, privacy, security, and reliability. However, the UX is not always easy to navigate, which can hinder use. They do have great support, but it’s needed because the analytics and reporting are not perfect. I have not heard too many complaints, though.

Incentivized

Clunky portal, can't even see the contracts and no useful dashboard.

Incentivized

I've had several queries when using Safeguard, every time response times were slow and at times they have been incorrect. The comms are disjointed, it feels level 1 support are not equipped to deal with basic questions and there's not really an escalation path fit for purpose. The answers come out either tone-deaf or administrative.

Incentivized

We moved from Globalization Partners (GP) to Deel because we needed an Employer of Record solution with a much more scalable pricing and service model. GP's platform is clunky - we often can't get the right access to what we need, employees have trouble finding what they need and it results in having to submit a support ticket. Deel is much more intuitive - it puts everything at employees' fingertips and makes things much more self-service. Permission profiles are easy to set up and manage, and we're able to access all of the data we need when we need it

Incentivized

It was the cheapest at the time and to be honest we were not impressed with other players except Remote and Papa but they were way more expensive.

Incentivized

• Very positive, has saved me days of legal and admin work.
• Made us globally compliant and has allowed us to hire in all jurisdictions without having to worry about legal implications.
• Allows us to scale the company easily, hire from all over the world, and provide a fast and easy solution for payments.
• Contractors are also extremely happy with Deel as they receive the payment quickly, are [able] to submit expenses easily, and it's all automated.

Incentivized

• Allowed us to hire a German employee but at a fairly high cost
• Lack of customer centricity and a really heavy handed approach to customer service.
• Really poor client communications.
• Some basic processes were not performed adequately.

Incentivized