Deem vs. Upland PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Deem
Score 8.0 out of 10
N/A
Deem, headquartered in San Francisco, offers a suite of expense management software.N/A
Upland PSA
Score 5.8 out of 10
N/A
Upland PSA formerly (Tenrox) is a modular cloud project management, service delivery and billing solution that is designed to support globally dispersed customers and project workers who are operating in multiple remote locations, currencies, tax jurisdictions and time zones. Tenrox automates project requests and approvals, resource scheduling and management, time and expense tracking, and project billing and invoicing. Upland PSA also includes configurable cost and billing rules with full…
$15
per month
Pricing
DeemUpland PSA
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DeemUpland PSA
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
DeemUpland PSA
Project Management
Comparison of Project Management features of Product A and Product B
Deem
-
Ratings
Upland PSA
5.1
6 Ratings
Task Management00 Ratings8.05 Ratings
Resource Management00 Ratings7.04 Ratings
Gantt Charts00 Ratings8.01 Ratings
Scheduling00 Ratings8.03 Ratings
Workflow Automation00 Ratings2.03 Ratings
Team Collaboration00 Ratings1.03 Ratings
Support for Agile Methodology00 Ratings7.92 Ratings
Support for Waterfall Methodology00 Ratings6.92 Ratings
Document Management00 Ratings2.03 Ratings
Email integration00 Ratings2.03 Ratings
Mobile Access00 Ratings4.52 Ratings
Timesheet Tracking00 Ratings8.06 Ratings
Change request and Case Management00 Ratings5.23 Ratings
Budget and Expense Management00 Ratings1.05 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Deem
-
Ratings
Upland PSA
9.0
2 Ratings
Invoicing00 Ratings9.02 Ratings
Project & financial reporting00 Ratings9.02 Ratings
User Ratings
DeemUpland PSA
Likelihood to Recommend
8.7
(4 ratings)
6.0
(11 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(6 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(2 ratings)
Implementation Rating
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
DeemUpland PSA
Likelihood to Recommend
Deem
I used to have to book through the travel agency directly, which was very time consuming. I would either have to type out a specific email to my travel agent or call in and get put on hold and wait until someone was available to speak with. Now I can book and compare flights myself with the click of a button
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Upland Software
We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
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Pros
Deem
  • Safety Check provides details about safety of all flights.
  • Its easy to see the flights and hotels that are in company policy.
  • It is straight forward and you can pick the best choice for your movement.
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Upland Software
  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
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Cons
Deem
  • The only thing on mobile is the selecting a time frame option for a flight is a little confusing the first time you use it
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Upland Software
  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
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Likelihood to Renew
Deem
No answers on this topic
Upland Software
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
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Usability
Deem
No answers on this topic
Upland Software
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
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Support Rating
Deem
No answers on this topic
Upland Software
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
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Implementation Rating
Deem
No answers on this topic
Upland Software
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
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Alternatives Considered
Deem
Deem seems much more efficient. Concur limited the types of hotels or flights that I was able to view. Perhaps they had some kind of admin settings on there blocking access to everything for me. But Deem was much easier and faster to use in my opinion.
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Upland Software
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
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Return on Investment
Deem
  • We are able to compare travel tickets and choose best flight deals for travelling.
  • With just one click, we can book flights and hotels.
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Upland Software
  • Tracking, tracking, tracking. It keeps the data we need and gives us the ability to look at it in countless different ways with just a few clicks, which is a big time saver. Without Tenrox, we would definitely have to increase our headcount in order to accomplish billing and payroll.
  • We recently were able to automate a huge portion of business that was still (yes, still in 2014!) being managed out of an Excel spreadsheet. We experienced a great deal of resistance to the change with our own employees, however now that we have it going we have cleaned up our invoicing and impressed the highest-financial officer for two consecutive months - our first/only two months billing directly from Tenrox for that group.
  • A newer development for our team - Some client managers in the other divisions our company have begun to look at what we are able to do with Tenrox and our other primary system and get some of their work moved over to our group. This is great and is giving us new opportunities - we will likely need to increase the headcount of our admin. team, but for a good reason (too much work coming our way!).
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