Deeplink vs. Genesys Cloud CX
Deeplink vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Deeplink | N/A | Deeplink, a Swiss company, offers their eponymous AI chatbot, boasting an easy-to-use visual editor that puts users in full control of the dialogue with customers. Users can choose questions and answers, and see how they help the bot find the content that customers want. | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
Deeplink | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Deeplink | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Deeplink | Genesys Cloud CX | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Deeplink | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (408 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
Deeplink | Genesys Cloud CX | |
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Likelihood to Recommend | Deeplink.ai No answers on this topic | Genesys |
Pros | Deeplink.ai No answers on this topic | Genesys |
Cons | Deeplink.ai No answers on this topic | Genesys |
Likelihood to Renew | Deeplink.ai No answers on this topic | Genesys |
Usability | Deeplink.ai No answers on this topic | Genesys |
Reliability and Availability | Deeplink.ai No answers on this topic | Genesys |
Performance | Deeplink.ai No answers on this topic | Genesys |
Support Rating | Deeplink.ai No answers on this topic | Genesys |
In-Person Training | Deeplink.ai No answers on this topic | Genesys |
Online Training | Deeplink.ai No answers on this topic | Genesys |
Implementation Rating | Deeplink.ai No answers on this topic | Genesys |
Alternatives Considered | Deeplink.ai No answers on this topic | Genesys |
Contract Terms and Pricing Model | Deeplink.ai No answers on this topic | Genesys |
Scalability | Deeplink.ai No answers on this topic | Genesys |
Professional Services | Deeplink.ai No answers on this topic | Genesys |
Return on Investment | Deeplink.ai No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |