TrustRadius

Delight AI vs. Five9 Intelligent Virtual Agent

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Delight AI
Score 8.9 out of 10
Small Businesses (1-50 employees)
SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…
$0
Up to 1,000 chat MAU
Five9 Intelligent Virtual Agent
Score 8.6 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Pricing
Delight AIFive9 Intelligent Virtual Agent
Editions & Modules
Free
$0
Up to 1,000 chat MAU
SPROUT
$49
Up to 10,000 chat MAU
TREE
$149
Up to 30,000 chat MAU, Broadcasting message is available
PARK
$499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE
Contact us
No answers on this topic
Offerings
Pricing Offerings
Delight AIFive9 Intelligent Virtual Agent
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.—
More Pricing Information
Community Pulse
Delight AIFive9 Intelligent Virtual Agent
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User Ratings
Delight AIFive9 Intelligent Virtual Agent
Likelihood to Recommend
8.9
(2 ratings)
9.0
(1 ratings)
User Testimonials
Delight AIFive9 Intelligent Virtual Agent
Likelihood to Recommend
SendBird
SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier.
PS
Pradyumn Singh
Software Engineer
Read full review
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
Read full review
Pros
SendBird
  • Moderation around comments & chats.
  • SendBird UIKit was super helpful for the design team.
  • Our devs raved about the API documentation being so thorough & easy to follow.
Verified User
Anonymous
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Five9
  • Recording
  • Queue Management
  • Reporting
  • Insights
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Cons
SendBird
  • It's support system is not that efficient
  • Documentation needs improvement
  • It's pricing is a little bit high comparing to other available options
PS
Pradyumn Singh
Software Engineer
Read full review
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
Usability
SendBird
No answers on this topic
Five9
Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
Alternatives Considered
SendBird
No answers on this topic
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
Return on Investment
SendBird
  • Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount.
  • Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in.
Verified User
Anonymous
Read full review
Five9
  • increase in ROI
  • increase in Client Satisfaction
  • increase in Productivity
Jayson Cadano | TrustRadius Reviewer
Jayson Cadano
In-Country Manager
Read full review
ScreenShots

Delight AI Screenshots

Screenshot of SendBirdScreenshot of SendBird chat roomScreenshot of Administration dashboard