Dendi LIS vs. LabVantage

- Patient portal allows us to send results directly to the patient, which is a must-have for laboratories going forward.
- Support is very responsive and helpful. You will always hear back from them in a timely fashion, often with a solution in hand.
- Very configurable. The system is well-designed, and most changes that need to be made can be done by the end-user.
- Product lifecycle is quick. We can request a complex feature update and have it be turned around in a matter of weeks.

Probably better suited for true lab users. It is less suited for managing data requests. Most departments in our organization have abandoned allowing customers to enter their own requests because it is too complex and cumbersome.

Incentivized

• Interfaces & connectivity
• Subject-matter expertise in clinical diagnostics industry
• Direct-to-consumer strategies
• User experience (UX)
• Communication & support

• Worked very closely with us on developing the Statement of Work and provided us with a very good roadmap
• Programmers completed the changes and improvements on time.
• The contact for issues that arise on a daily bases is able to work with our people in a very professional basis.

Incentivized

• No anatomic pathology
• QC functionality not fleshed out
• No built-in inventory tracking

• The currently LIMS system is web based. Unless you have java programmers on staff that can create new 'workflows', you will pay for the enhanced functionality

Incentivized

Not really a fair comparison, as one is an extremely old, modules-based system that is installed onsite, whereas the other is a modern, cloud-based solution that provides the entire gamut of functionalities in-house. The support structure is also different in that the support for portals is separated out from the main support for the software. That was not a great experience

We didn’t really have choice to use any other system. We probably would be able to better serve our customers with an issue tracking or help desk system.

Incentivized

• Undoubtedly positive impact.
• We can roll out new workflows and assays with confidence.
• Firmly part of our post-COVID strategy.

• The system has freed up chemists' time and effectively helped us to grow 12% per year over the past 3 years without adding a chemist FTE

Incentivized