Desk.com (discontinued) vs. Helpman
Desk.com (discontinued) vs. Helpman
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Helpman | Small Businesses (1-50 employees) | Helpman is a cloud-based software that lets companies organize answers and articles and make them available publicly to customers. Customer support teams share their knowledge with customers in a knowledge base or a help center. The vendor’s value proposition is that this reduces the flow on other support channels like chat or email and helps customer support teams be more productive and more focused on the most important requests. Customers can find answers using the typo… | $25 per article |
Desk.com (discontinued) | Helpman | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Unlimited free trial as long as the knowledge base is not published. | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Helpman | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Desk.com (discontinued) | Helpman | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Helpman | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Helpman | |
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Likelihood to Recommend | Discontinued Products | Helpman No answers on this topic |
Pros | Discontinued Products | Helpman No answers on this topic |
Cons | Discontinued Products | Helpman No answers on this topic |
Likelihood to Renew | Discontinued Products | Helpman No answers on this topic |
Usability | Discontinued Products | Helpman No answers on this topic |
Reliability and Availability | Discontinued Products | Helpman No answers on this topic |
Performance | Discontinued Products | Helpman No answers on this topic |
Support Rating | Discontinued Products | Helpman No answers on this topic |
Implementation Rating | Discontinued Products | Helpman No answers on this topic |
Alternatives Considered | Discontinued Products | Helpman No answers on this topic |
Return on Investment | Discontinued Products | Helpman No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots | Helpman Screenshots |