has helped our company improve their experience with our product!
July 28, 2017 has helped our company improve their experience with our product!

Michael Kim | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with is being used by our user loyalty team to keep track of all communications between that team and all of our usability testing panelists, applicants, and our company's customers. It addresses a big business problem in automatically tracking analytics, allowing only one person to work on a case (email) at a time, and helps us quickly and accurately address any issues people are having with our product.
  • automatically tracks analytics on all cases coming in and going out.
  • helps prevent multiple people from working on the same case. However, it does allow us to assign the case to someone else if we feel that person is more qualified to address the case.
  • has very few bugs or server issues that we've seen. This helps prevent any delays in communicating with our customers.
  • It has a little bit of lag sometimes, especially when we're working on a lot of cases at once. It could be smoother in that aspect.
  • It has definitely had a positive impact by helping our team quickly address issues people are having with our product.
  • has helped our team and company get better by addressing customer and tester issues faster, and tracking data so that our team can improve the quality and speed of all of our outgoing communications. is well suited for teams that need to deal with lots of ingoing and outgoing communications. It would be less appropriate for extremely small teams, or for customer service teams that do not need to deal with high volume communications.