Increase both customer and agent satisfaction with a solution that integrates seamlessly with your Salesforce CRM.
Overall Satisfaction with Desk.com
Desk.com and the Salesforce Service Cloud have been absolutely incredible with case management, support, and integration with our Salesforce CRM. We have been able to increase agent productivity by between 25-30% year over year using Desk.com and we are able to give our teams a comprehensive 360-degree view of our customers to deliver personalized and customized service offerings. We are also able to support customers across any channel at scale.
Pros
- Support our customers on any channel at scale.
- Personalize our customer support experience.
- Automate redundant admin tasks to boost overall efficiency.
- Configure workflows and customize consoles effectively.
Cons
- Email support capabilities can definitely be expanded.
- Enhanced organization and prioritization of support and service tickets.
- Quickly identifying errors when a ticket is triggered and being able to triage effectively.
- Increasing service agent productivity by between 25-30% year over year.
- Provide my team with a 360-degree view of our customers in order to be able to deliver more personalized services.
- Faster time to resolution and MTTR by supporting our customers across multiple channels.
- Zendesk Support Suite, Freshdesk Contact Center (Formerly Freshcaller), Intercom, Kustomer and HubSpot Service Hub
Desk.com and Salesforce Service Cloud can be very easily implemented, administered, and scaled across support teams within the organization. It is truly an industry gold standard as it has a lot of great out-of-the-box functionality and does not require as much customization work as competing CRM customer engagement centers. Its automated response and SLA management capabilities are exceptional and very easy to manage compared to its competitive set.
Do you think Desk.com (discontinued) delivers good value for the price?
Yes
Are you happy with Desk.com (discontinued)'s feature set?
Yes
Did Desk.com (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Desk.com (discontinued) go as expected?
Yes
Would you buy Desk.com (discontinued) again?
Yes
Comments
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