Desk.com (discontinued) vs. Sugar Serve
Desk.com (discontinued) vs. Sugar Serve
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Sugar Serve | N/A | SugarCRM offers Sugar Serve, a version of its CRM providing en emphasis on customer service automation, service case management, SLA management, customer self-service and includes the SugarBPM workflow tool to automate processes. | N/A |
Desk.com (discontinued) | Sugar Serve | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Sugar Serve | |
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Top Pros | No answers on this topic | |
Top Cons |
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Desk.com (discontinued) | Sugar Serve | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk.com (discontinued) | Sugar Serve | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Sugar Serve | |
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Likelihood to Recommend | 8.2 (38 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Sugar Serve | |
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Likelihood to Recommend | Discontinued Products | SugarCRM |
Pros | Discontinued Products | SugarCRM |
Cons | Discontinued Products | SugarCRM |
Likelihood to Renew | Discontinued Products | SugarCRM No answers on this topic |
Usability | Discontinued Products | SugarCRM No answers on this topic |
Reliability and Availability | Discontinued Products | SugarCRM No answers on this topic |
Performance | Discontinued Products | SugarCRM No answers on this topic |
Support Rating | Discontinued Products | SugarCRM No answers on this topic |
Implementation Rating | Discontinued Products | SugarCRM No answers on this topic |
Alternatives Considered | Discontinued Products | SugarCRM |
Return on Investment | Discontinued Products | SugarCRM |
ScreenShots | Desk.com (discontinued) Screenshots |