Desk.com (discontinued) vs. Supportbench
Desk.com (discontinued) vs. Supportbench
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent |
Desk.com (discontinued) | Supportbench | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Supportbench | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Desk.com (discontinued) | Supportbench | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Supportbench | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Supportbench | |
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Likelihood to Recommend | Discontinued Products | Supportbench Service Inc. No answers on this topic |
Pros | Discontinued Products | Supportbench Service Inc. No answers on this topic |
Cons | Discontinued Products | Supportbench Service Inc. No answers on this topic |
Likelihood to Renew | Discontinued Products | Supportbench Service Inc. No answers on this topic |
Usability | Discontinued Products | Supportbench Service Inc. No answers on this topic |
Reliability and Availability | Discontinued Products | Supportbench Service Inc. No answers on this topic |
Performance | Discontinued Products | Supportbench Service Inc. No answers on this topic |
Support Rating | Discontinued Products | Supportbench Service Inc. No answers on this topic |
Implementation Rating | Discontinued Products | Supportbench Service Inc. No answers on this topic |
Alternatives Considered | Discontinued Products | Supportbench Service Inc. No answers on this topic |
Return on Investment | Discontinued Products | Supportbench Service Inc. No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots | Supportbench Screenshots |