Desk.com (discontinued) vs. SupportFirst
Desk.com (discontinued) vs. SupportFirst
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
SupportFirst | N/A | iOPEX technologies headquartered in San Jose offers SupportFirst, a customer support platform supporting the ticketing process with agent guidance, effective first contact, repeat call or incident recognition and management, and other features. | N/A |
Desk.com (discontinued) | SupportFirst | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | SupportFirst | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Desk.com (discontinued) | SupportFirst | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | SupportFirst | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | SupportFirst | |
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Likelihood to Recommend | Discontinued Products | iOPEX Technologies No answers on this topic |
Pros | Discontinued Products | iOPEX Technologies No answers on this topic |
Cons | Discontinued Products | iOPEX Technologies No answers on this topic |
Likelihood to Renew | Discontinued Products | iOPEX Technologies No answers on this topic |
Usability | Discontinued Products | iOPEX Technologies No answers on this topic |
Reliability and Availability | Discontinued Products | iOPEX Technologies No answers on this topic |
Performance | Discontinued Products | iOPEX Technologies No answers on this topic |
Support Rating | Discontinued Products | iOPEX Technologies No answers on this topic |
Implementation Rating | Discontinued Products | iOPEX Technologies No answers on this topic |
Alternatives Considered | Discontinued Products | iOPEX Technologies No answers on this topic |
Return on Investment | Discontinued Products | iOPEX Technologies No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots |