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Desk365 vs. Mojo Helpdesk

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Desk365

Mojo Helpdesk

4 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Desk365

    		N/A
    Mid-Size Companies (51-1,000 employees)
    		Desk365 is a Help Desk platform for managing customer-support requests and internal IT issues. It centralizes tickets from Microsoft Teams, email, web widgets, embedded forms, and a customer portal in a unified agent inbox. Key Capabilities Ticket management: Agents can organize requests using custom fields, forms, views, departments, tasks, canned responses, watchers, and configurable agent roles. Routing and service levels: Rule-based and round-robin…

    $16

    per month per agent

    Mojo Helpdesk

    Score8.1 out of 10
    		N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Pricing
    Desk365Mojo Helpdesk
    Editions & Modules
    Standard
    $16
    per month per agent
    Plus
    $28
    per month per agent
    Premium
    $39
    per month per agent
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Offerings
    Pricing Offerings
    Desk365Mojo Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscount available for annual billing.—
    More Pricing Information
    Features
    Desk365Mojo Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of Desk365 and Mojo Helpdesk
    Feature
    Desk365
    -
    Ratings
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Expert directory00 Ratings10.01 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Desk365 and Mojo Helpdesk
    Feature
    Desk365
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Desk365 and Mojo Helpdesk
    Feature
    Desk365
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Customer portal00 Ratings10.01 Ratings
    Social integration00 Ratings10.01 Ratings
    Email support00 Ratings10.01 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    Best Alternatives
    Desk365Mojo Helpdesk
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Desk365Mojo Helpdesk
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Desk365Mojo Helpdesk
    Likelihood to Recommend
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Verified User
    Read full review
    Pros
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Verified User
    Read full review
    Cons
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Verified User
    Read full review
    Alternatives Considered
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Metadot Corporation
    Price and customer service.
    Incentivized
    Verified User
    Read full review
    Return on Investment
    Desk365 (Kani Technologies Inc.)
    No answers on this topic
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Verified User
    Read full review
    ScreenShots

    Desk365 Screenshots

    Screenshot of the web widget that can be configured to fit into a website or web product. This offers a way for customers to send in-context information while creating tickets.Screenshot of where to generate short and accurate summaries of lengthy ticket discussions using AI-powered automation.Screenshot of where customer emails get converted into tickets. Agent responses are sent via email and are also visible on the customer support portal.Screenshot of a custom AI agent built on a business’s historic data. The Desk365 AI Agent learns from a business's support tickets and knowledge base articles to generate accurate responses. This helps agents to close tickets faster.

    Mojo Helpdesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot