TrustRadius

DeskRoll Remote Desktop vs. ServicePro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DeskRoll Remote Desktop
Score 9.5 out of 10
N/A
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…
$8.25
per user/per month
ServicePro
Score 6.0 out of 10
N/A
ServicePro is an IT service management solution that can be hosted on-premise or deployed through the cloud. It includes features such as change, incident / task, and project management.N/A
Pricing
DeskRoll Remote DesktopServicePro
Editions & Modules
DeskRoll Lite
$8.25
per user/per month
DeskRoll Pro 1 Month
$29.95
per seat
DeskRoll Starter
$39
per user/per year
DeskRoll Lite
$99
per user/per year
DeskRoll Pro 1 Year
$299.40
per seat
No answers on this topic
Offerings
Pricing Offerings
DeskRoll Remote DesktopServicePro
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$3.25 per seat/per monthNo setup fee
Additional DetailsWith each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.—
More Pricing Information
Community Pulse
DeskRoll Remote DesktopServicePro
Features
DeskRoll Remote DesktopServicePro
Remote Administration
Comparison of Remote Administration features of Product A and Product B
DeskRoll Remote Desktop
8.2
2 Ratings
4% above category average
ServicePro
-
Ratings
Screen sharing8.02 Ratings00 Ratings
File transfer8.02 Ratings00 Ratings
Instant message7.01 Ratings00 Ratings
Over-the-Internet remote session10.02 Ratings00 Ratings
Initiate remote control from mobile8.01 Ratings00 Ratings
Multi-platform remote control8.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
ServicePro
7.1
1 Ratings
15% below category average
Organize and prioritize service tickets00 Ratings8.01 Ratings
Expert directory00 Ratings7.01 Ratings
Service restoration00 Ratings7.01 Ratings
Self-service tools00 Ratings5.01 Ratings
Subscription-based notifications00 Ratings9.01 Ratings
ITSM collaboration and documentation00 Ratings8.01 Ratings
ITSM reports and dashboards00 Ratings6.01 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
ServicePro
8.5
1 Ratings
3% above category average
Configuration mangement00 Ratings8.01 Ratings
Policy and contract enforcement00 Ratings9.01 Ratings
Change management
Comparison of Change management features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
ServicePro
8.0
1 Ratings
7% below category average
Service-level management00 Ratings8.01 Ratings
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DeskRoll Remote DesktopServicePro
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Score 9.5 out of 10
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User Ratings
DeskRoll Remote DesktopServicePro
Likelihood to Recommend
7.0
(2 ratings)
6.0
(1 ratings)
User Testimonials
DeskRoll Remote DesktopServicePro
Likelihood to Recommend
Tomsk Inc.
During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
Verified User
Anonymous
Read full review
Help Desk Technology Corporation
ServicePro has been a reliable tool to associate field service work orders to our NetSuite data. Our company has some niche and specific business use cases - so while I think it has good out of the box functionality, it has not been the easiest tool to build customizations around.
Verified User
Anonymous
Read full review
Pros
Tomsk Inc.
  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer
Read full review
Help Desk Technology Corporation
  • Mobile Application
  • Job Scheduling
Verified User
Anonymous
Read full review
Cons
Tomsk Inc.
  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.
Verified User
Anonymous
Read full review
Help Desk Technology Corporation
  • Rigid System Design / complex backend model for api access
  • Cumbersome to build inspections
  • Inability to associate Inspections to Appointments, only work orders
  • No batch update capabilities
Verified User
Anonymous
Read full review
Alternatives Considered
Tomsk Inc.
Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer
Read full review
Help Desk Technology Corporation
We originally tried Next Serice - We had a need to batch create work orders from a NetSuite Sales Order to a related work order - Our ServicePro development integration team was able to build this in our production environment, Next Service was not able to build this for us during our trial period with them.
Verified User
Anonymous
Read full review
Return on Investment
Tomsk Inc.
  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.
Verified User
Anonymous
Read full review
Help Desk Technology Corporation
  • Positive ROI: Increased order fulfillment qty
  • Positive ROI: Eliminated errors in our work order process
  • Negative ROI: Limited visibility to track work order success rates, poor association of inspection to appointment record
Verified User
Anonymous
Read full review
ScreenShots

DeskRoll Remote Desktop Screenshots

Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.