DeskXpand vs. Intercom
DeskXpand vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskXpand | N/A | DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution experts… | N/A | |
Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat |
DeskXpand | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $15 per user / month | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
DeskXpand | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DeskXpand | Intercom | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskXpand | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (264 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (172 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.0 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
DeskXpand | Intercom | |
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Likelihood to Recommend | DeskXpand No answers on this topic | Intercom |
Pros | DeskXpand No answers on this topic | Intercom |
Cons | DeskXpand No answers on this topic | Intercom |
Likelihood to Renew | DeskXpand No answers on this topic | Intercom |
Usability | DeskXpand No answers on this topic | Intercom |
Reliability and Availability | DeskXpand No answers on this topic | Intercom |
Performance | DeskXpand No answers on this topic | Intercom |
Support Rating | DeskXpand No answers on this topic | Intercom |
Online Training | DeskXpand No answers on this topic | Intercom |
Implementation Rating | DeskXpand No answers on this topic | Intercom |
Alternatives Considered | DeskXpand No answers on this topic | Intercom |
Return on Investment | DeskXpand No answers on this topic | Intercom |
ScreenShots | Intercom Screenshots |