Detrack vs. WorkWave Route Manager

As a trainer for the use of the software, it was surprisingly easy to explain to the final users how the software works, and being able to do that shorted the time for the theory training and left more room for the practical training, as for the actual use of the software it's very well suited to do what is meant to do, tracking is easy, implementation is fast, honestly teaching it was a breeze.

Incentivized

WorkWave Route Manager is good for companies that are planning routes with multiple stops and multiple trucks. If your company is using whole truckloads to single locations, then WorkWave is not as helpful.

Incentivized

• Easy implementation
• Excellent tracking
• Variety of payment methods
• Friendly interface

Incentivized

• The variability of the routes.
• Able to put constraints on loads so we aren't overweight.
• Be able to let customer know approximate delivery time.

Incentivized

• Synchronisation may fail at times.
• Graphic designed could be more attractive as it feels dull at the time.
• Security options could be higher.

Incentivized

• Historic export of orders.

Incentivized

Detrack makes a difference in the time used for training new agents, while veteran agents who are already used to the software of this sort got entangled with the program very easily; the synchronization issues that were the main use in most of the complaints we received were fairly fixed but the impact was not as bad as it could sound but is a pebble in the road nevertheless. Compared to previous programs that we use in different campaigns, which can be very raw than Detrack we had an amazing time using it and teaching it.

Incentivized

The other programs we tried were for UPS that had constant routes. They didn't work for us and were not very user-friendly.

Incentivized

• Lower training times - positive.
• Easy of use for new agents - positive.
• Synchronizing issues - negative.

Incentivized

• Reduced miles driven.
• Improved customer communication.

Incentivized