devContact vs. Freshdesk
devContact vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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devContact | N/A | devContact is a web-based support desk application developed with the aim of resolving mobile app user support issues in the simplest way possible. devContact offers all the conventionally desired features such as ticket management, cloud-based FAQs, bulk update and auto responder/assignment features and also offers the other mobile specific features like push notifications, live messaging and will soon have a social support mechanism. devContact's software is… | $9.99 per month | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
devContact | Freshdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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devContact | Freshdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
devContact | Freshdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.8 (2 ratings) |
devContact | Freshdesk | |
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Likelihood to Recommend | devContact LLC No answers on this topic | Freshworks Inc |
Pros | devContact LLC No answers on this topic | Freshworks Inc |
Cons | devContact LLC No answers on this topic | Freshworks Inc |
Likelihood to Renew | devContact LLC No answers on this topic | Freshworks Inc |
Usability | devContact LLC No answers on this topic | Freshworks Inc |
Reliability and Availability | devContact LLC No answers on this topic | Freshworks Inc |
Performance | devContact LLC No answers on this topic | Freshworks Inc |
Support Rating | devContact LLC No answers on this topic | Freshworks Inc |
In-Person Training | devContact LLC No answers on this topic | Freshworks Inc |
Online Training | devContact LLC No answers on this topic | Freshworks Inc |
Implementation Rating | devContact LLC No answers on this topic | Freshworks Inc |
Alternatives Considered | devContact LLC No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | devContact LLC No answers on this topic | Freshworks Inc |
Scalability | devContact LLC No answers on this topic | Freshworks Inc |
Return on Investment | devContact LLC No answers on this topic | Freshworks Inc |
ScreenShots | devContact Screenshots |