TrustRadius Insights
Users of devContact have found the knowledge base and live chat features to be essential for quickly responding to client requests. By …
Starting at $9.99 per month
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What is devContact?
devContact is a web-based support desk application developed with the aim of resolving mobile app user support issues in the simplest way possible. devContact offers all the conventionally desired features such as ticket management, cloud-based FAQs, bulk update and auto…
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Pro
$9.99
On Premise
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://free
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is devContact?
devContact is a web-based support desk application developed with the aim of resolving mobile app user support issues in the simplest way possible.
devContact offers all the conventionally desired features such as ticket management, cloud-based FAQs, bulk update and auto responder/assignment features and also offers the other mobile specific features like push notifications, live messaging and will soon have a social support mechanism.
devContact's software is written in modern programming languages and scalable technologies in line with industry standards. The software can be integrated to mobile applications with a lightweight SDK. devContact is currently being offered for free to its founding customers.
devContact Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
Multi-Channel Help Features
- Supported: Live help chat
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Additional Features
- Supported: Push Notifications
devContact Screenshots
devContact Video
Demo
devContact Competitors
devContact Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | All |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of devContact have found the knowledge base and live chat features to be essential for quickly responding to client requests. By automating certain customer requests, the product has reduced manual efforts and improved ticket issuance. Customers have praised devContact for its ability to keep an up-to-date searchable FAQ and efficiently interact with users. The customer support team at devContact is dedicated to making the product a perfect solution and provides excellent assistance. While devContact is suitable for smaller organizations looking for a simpler help desk solution, larger organizations may prefer other options like Zendesk. One of the key use cases of devContact is helping organizations follow up on customer feedback and proactively engage users by creating and sharing FAQs in real time.
Additionally, users have found devContact easy to integrate into mobile applications and have appreciated its user-friendly interface. However, some suggestions have been made for improvement, such as having a module for web-based products and enhancing the social component. Despite these minor concerns, devContact is highly recommended for indie app developers and app publishers due to its affordability and promised improvements. Users have had a positive experience with devContact's free features and found the support team to be helpful, although they feel that the help material could be improved. Overall, devContact offers valuable solutions for managing client requests, improving customer interaction, and streamlining customer support processes.