DevExpress Universal vs. ServiceNow App Engine

When you want to display spreadsheet based reports, it's really convenient as it has everything out of the box.

If you have very basic components like combo boxes or lists, there is hardly a point in using such a large component set.

In the end, it's a matter of finding a good balance between functionality and complexity.

Incentivized

When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.

Incentivized

• Handle large and complex datasets using its table widget (DataGrid)
• Handle large and complex hierarchical datasets using its tree table widget (TreeList)
• Customize widget to fulfill advanced requirements such as adding a complex grid inside a grid cell

Incentivized

• Perfect tools for easy task management.
• Coordination platform.
• Effective project documentation.

Incentivized

• Documentation could be improved
• Better examples of code in languages other than C
• Better wizards for building applications

Incentivized

• Improve the UI of the environment
• The left panel in service now is clumsy that can be improved.
• Connect service now with callers email for any notification related to any incident raised.

Incentivized

There are limited use cases where we are just using the service now app engine as of now

Incentivized

overall it's a good software, but I think it could be updated to give it an edge over other platforms

Incentivized

Almost 100% available on time

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

DevExpress Universal controls are much simpler to use, implement and customized as compared to Kendo. Learning curve for telerik is high, though level of customization that can be achieved with telerik exceeds that of DevExpress Universal. Found DevExpress Universal community support to be better then its competitors. License cost is also a wining bar here.

Incentivized

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.

Incentivized

It is scalable but not reliable

Incentivized

• It is good for asp.net application and it takes less time in development which we used two years back.
• We have stopped with these tools when clients were asking applications to be built in angular or react. We have switched to Kendo.

• Effective and profitable multiple project management platform.
• The tracking of project activities and contract management the tool is amazing.
• Effective solution of files sharing and easy project comment sharing software.
• Intuitive collaboration solution.

Incentivized