Devolutions Cloud vs. Passly by ID Agent

The only reason I rank my recommendation so low is that I'm leery of password managers in general. The fact I used the product and continue to use it says a lot about how well made the product is.

If you have a skilled IT support team (whether in-house or outsourced) that is familiar with Kaseya's applications and has a good relationship with the vendor, it may be a good fit. It "checks the box" for 2FA, but there are much simpler solutions out there today that can get the same job done with less complexity and, in many cases, at a lower cost.

Incentivized

• Securely stores users' passwords
• Is a stable, reliable platform
• Customer support is responsive to feedback

• AuthAnvil is simple to use. Whether using an OTP code or push notifications, the application is user-friendly.
• AuthAnvil applications are easy for the end-user to install.
• AuthAnvil is readily available across multiple platforms (Windows, Android, iOS).

Incentivized

• Overall, it works well as is

• Does not offer faster login for trusted devices.
• App requires multiple clicks to get to security code.
• App is slow to load.
• App was difficult to install and pair and confirm as a trusted device. That process took over 30 minutes.

Incentivized

Simplicity of use combined with price and low system resources.

Incentivized

They are very helpful with helping us with any issues. There are a lot of helpful guides online if you get lost. Kaseya is also good about not bugging you with notifications. Kaseya offers easy to access to support options. Overall I have not had to contact them over a lot of issues. The software rarely broke or was down for maintenance.

Incentivized

Thycotic Secret Server (now rebranded to Delinea Secret Server) never worked well or on a reliable basis. The interface was confusing and not responsive. Fortunately, Devolutions Password Hub is the opposite of all of those things.

I selected Passly at first as it would allow for a single sign on with azure to Kaseya VSA. Kaseya has made access to different products very different. VSA does not have single sign on with Azure where as Vorex/BMS does. This is a feature that Kaseya should make unified accross all applications.

Incentivized

• Password managers in general can leave a company feeling "overly" secure.

• Kaseya has allowed us to be more secure.
• It's allowed us to link multiple 2FA devices to one account.
• It's provided us with basic logging.

Incentivized