Diabolocom vs. Genesys Cloud CX
Diabolocom vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Diabolocom | N/A | Diabolocom is a cloud software vendor and telecommunications operator that offers an omnichannel cloud solution for sales, customer service, and contact centres. According to the vendor, thanks to its speed of implementation, its intuitive interface that is fully integrated in the main CRM on the market, and local business support, Diabolocom allows companies to offer benchmark customer experiences and improve their operational performance. Diabolocom supports the… | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
Diabolocom | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
Diabolocom | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Diabolocom | Genesys Cloud CX | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Diabolocom | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (412 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.3 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.3 (7 ratings) |
Diabolocom | Genesys Cloud CX | |
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Likelihood to Recommend | Diabolocom No answers on this topic | Genesys |
Pros | Diabolocom No answers on this topic | Genesys |
Cons | Diabolocom No answers on this topic | Genesys |
Likelihood to Renew | Diabolocom No answers on this topic | Genesys |
Usability | Diabolocom No answers on this topic | Genesys |
Reliability and Availability | Diabolocom No answers on this topic | Genesys |
Performance | Diabolocom No answers on this topic | Genesys |
Support Rating | Diabolocom No answers on this topic | Genesys |
In-Person Training | Diabolocom No answers on this topic | Genesys |
Online Training | Diabolocom No answers on this topic | Genesys |
Implementation Rating | Diabolocom No answers on this topic | Genesys |
Alternatives Considered | Diabolocom No answers on this topic | Genesys |
Contract Terms and Pricing Model | Diabolocom No answers on this topic | Genesys |
Scalability | Diabolocom No answers on this topic | Genesys |
Professional Services | Diabolocom No answers on this topic | Genesys |
Return on Investment | Diabolocom No answers on this topic | Genesys |
ScreenShots | Diabolocom Screenshots | Genesys Cloud CX Screenshots |