DigitalChalk, by Sciolytix vs. Jive-x (Discontinued)

Digital Chalk is perfect for organizations who are looking for an easy to use Learning Management System and don't need all the bells, whistles, and bulk of the LMS giants, like Cornerstone or SuccessFactors. Digital Chalk doesn't require an administrative specialist to learn a whole new language and environment with endless options and settings. It's very easy to use for both learners and administrators, and yet at the same time provides the exact functions you need.

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Jive-x is great for external communities for support deflection or customer communication and document sharing/editing. If you spend the money on the available add-ons and integrations, you could use it for customer education/learning. It's less appropriate for use as a revenue -generating tool or a lead-generating platform.

• While I used the platform, it improved its integrations with PowerPoint, making it easy to convert slides to the DigitalChalk format.
• The editing layers for audio underneath the slides is very user-friendly and easy to use.
• While we didn't use the quiz randomization, I liked how there was a structure built to it so that those who had more robust usage situations than ours would be able to improve engagement and assess learning at a higher level.

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• I write these from the perspective of the Community Manager - You can choose your level of moderation on Jive to match the policies of your organisation. From full on content pre-moderation to to completely reactive moderation, you can take your pick. We chose the latter end of the spectrum, trust your colleagues to be professional and you will be rewarded with professional content.
• The ability for users to set up their own groups very easily with out the need to revert to developers is great as this allows individuality. This allows for organic growth with out impact on the budgets of departments and teams to get their work done on Jive. The option is always there to get 'someone in to fancy it up a bit' however you will find that your own people will develop those skills themselves. Your users will also learn from each other and you should actively encourage stealing of best practice from across your organisation.
• The knowledge repository or Question and Answer features are the most value-adding for me. Having searchable history that allows your to get answers quickly so the next question can be asked is the reason why you should have a collaboration platform in the first place, Jive makes that easy.
• Single Sign On has been a excellent addition for us, if Jive does not make your colleagues lives easier then they won't use it.
• You can customize and brand Jive to reflect your company identity.

• The administration of Digital Chalk is very easy. The function I think may be missing is an easy way to add revisions and assign them to the students who need them. For example, when you update a piece of a course it would have an indication that it is version xxx and would ask who would like to assign it to - everyone who has taken it before or just new students.
• It would nice to have the system recognize when a student has already completed an element of a course that may be used in another course. For example, if video A is part of courses 1 and 2, and the student already watched it in course 1, it would ask the administrator if they should get automated credit for it in course 2, as well.

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• No QA environment. It's cloud-based so you need to purchase another instance to set up a QA environment.
• The gamification system is not as user intuitive as you'd expect. The admin spends more time setting up opportunities than they should need to.
• Jive-x was bought out by three different companies in the last 2 years. There is an uncertainty of how long it will be supported and updated.

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For a large company the cost can quickly escalate so this must taken into account when renewing. For me, the decision to review will be taken with upgrading to the cloud version in mind as well. My power users love Jive for it versatility but it is important to note that you must be prepared to constantly train and coach the non-power users

The end user should be able to find what they need. They don't even need to be logged in to search for content.

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It works wonders. My only gripe would be that there are some customizations you can't make without hiring a vendor with coding experience to implement them.

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As I mentioned previously, Digital Chalk's customer support is excellent. I also got a reply back within an hour, and it was usually the same person. So, they were familiar with our needs and how we were using the system. Honestly, most of the time we had to contact their support, it was an issue on the user's side, not in the software. Yet, they still helped identify the issue and consulted on how to fix it.

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The support has been fantastic when we have been trying to code our own apps. Jive have went above and beyond what was required to help us out. Bugs fixes are generally very good and they are upfront when they are unable to help or a 'problem' is actually in need of Professional Services

DigitalChalk gave the organization the hands-on ownership of content creation and delivery while meeting our usage case of hands-off course management on a daily basis and extending the reach of the course content and certificate to as many people as possible. It's easy to use, very cost-effective to implement, and the overall experience means that the course participants get what they need out of the course without a lot of effort on their part.

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For the money, it just happens to fit best with our original use case. Now that it's been sold to Aurea, which essentially halted any support or dev for the product before selling it off to Lithium, we will have to eventually move off of it (this assumes Lithium won't hire devs for code they didn't build, and that's not a bad assumption). So, while I recommend it, it's with the caveat that it's been sold and will be evolving in the near future.

• DigtialChalk's ROI is positive - the cost model of low up-front costs to get started, then paying a small amount per course participant means that organizations implementing DigitalChalk as their platform get more than their money's worth from it. It returns profit quickly and on a consistent basis.
• The asynchronous nature of the platform, combined with the targeted usage situation of hands-off course delivery and management, means that resources to create, deliver, and maintain courses can be held with either one person (like an instructional designer) or even an outside contractor. This means that there's little impact to the fixed operating costs involved with hiring someone else to manage it.

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• Hard to quantify the results...but I also left the company before we had built a mature instance of Jive in-house so the final results/impact were yet to be fully realized and measured.
• The use of Jive brought together multiple-departments for the first time in our 50+ year old company to truly build an "end-to-end" approach to our marketing/sales/fulfillment/customer service engine. It was truly phenomenal to watch how the internal life-cycle of a prospect-turned-customer literally transformed and unified our inter-departmental teams through the use of Jive Engage.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info