DigitalChalk offers great value with no nonsense implementation and administration
Tom Marshall | TrustRadius Reviewer
January 31, 2020

DigitalChalk offers great value with no nonsense implementation and administration

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with DigitalChalk

We started using Digital Chalk for the training of our 2000 national leader volunteers in our Volunteer Relations department. We were delivering a leadership development program with over 30 online courses. The interface was so easy to use for both our administrators and learners, plus the level of personalized customer service was so good, it led to us using it for both staff and the rest of our 9000 volunteers for all our online training needs. It has also been adopted by other departments within the organization as their Learning Management System to sell training and deliver training.
  • Digital Chalk has a great video integration feature, which allows you to add pauses and questions to your video training to check user comprehension.
  • Our learners are typically older and not very tech-savvy. The user interface of Digital chalk is very clean, simple, and functional. It was very easy for our learners to find their way around and take the training they needed.
  • The administration of Digital Chalk is very easy. The function I think may be missing is an easy way to add revisions and assign them to the students who need them. For example, when you update a piece of a course it would have an indication that it is version xxx and would ask who would like to assign it to - everyone who has taken it before or just new students.
  • It would nice to have the system recognize when a student has already completed an element of a course that may be used in another course. For example, if video A is part of courses 1 and 2, and the student already watched it in course 1, it would ask the administrator if they should get automated credit for it in course 2, as well.
  • Digital Chalk allowed us to move the vast majority of our leadership development training online. This allowed our field managers to spend more time on coaching and mentoring than delivering training. Previously, our field managers were having to spend 48-72 hours training, plus travel expenses.
  • Many of our learners had prior negative experiences using online training. After switching to Digital Chalk our learning engagement increased over 100%. The vast majority of feedback receive is positive in regards to the software.

I've worked with Cornerstone, Saba, SuccessFactors, and Blackboard. As an administrator, those systems are a beast to learn and require someone to spend a large portion of their time supporting them. Once you are their customer, their customer support is almost nonexistent. There are so many functions and settings that it's just overwhelming.

By contrast, we had Digital Chalk up and running in a week with minimal issues. The administrative side is so much easier and doesn't require hours of involvement. The customer support is the best support I've ever had with any software, even outside of LMSs.

As I mentioned previously, Digital Chalk's customer support is excellent. I also got a reply back within an hour, and it was usually the same person. So, they were familiar with our needs and how we were using the system. Honestly, most of the time we had to contact their support, it was an issue on the user's side, not in the software. Yet, they still helped identify the issue and consulted on how to fix it.

Do you think DigitalChalk delivers good value for the price?

Yes

Are you happy with DigitalChalk's feature set?

Yes

Did DigitalChalk live up to sales and marketing promises?

Yes

Did implementation of DigitalChalk go as expected?

Yes

Would you buy DigitalChalk again?

Yes

Digital Chalk is perfect for organizations who are looking for an easy to use Learning Management System and don't need all the bells, whistles, and bulk of the LMS giants, like Cornerstone or SuccessFactors. Digital Chalk doesn't require an administrative specialist to learn a whole new language and environment with endless options and settings. It's very easy to use for both learners and administrators, and yet at the same time provides the exact functions you need.

DigitalChalk Feature Ratings

Course authoring
8
Course catalog or library
9
Player/Portal
10
Learning content
10
Mobile friendly
10
Progress tracking & certifications
10
Assignments
10
Compliance management
9
Learning administration
10
Learning reporting & analytics
9
Social learning
Not Rated