Overall Satisfaction with DigitalChalk
At the time I used DigitalChalk, the idea was to use it for course management in the instance of a locked course where course participants would be able to learn the information in a highly structured way, respond to questions to confirm their engagement and understanding, then receive a certificate at the end of the course. This type of approach allowed the organization to maximize its reach as well as the number of participants in the course at a low-cost, hands-off management approach.
- While I used the platform, it improved its integrations with PowerPoint, making it easy to convert slides to the DigitalChalk format.
- The editing layers for audio underneath the slides is very user-friendly and easy to use.
- While we didn't use the quiz randomization, I liked how there was a structure built to it so that those who had more robust usage situations than ours would be able to improve engagement and assess learning at a higher level.
- DigitalChalk really fit our usage scenario well - structured, hands-off course delivery and management. For anyone doing something else outside of this realm, DigitalChalk might not be the best platform.
- DigitalChalk uses its own software to manage its customer support content, and that has both good points and bad points. Not in its favor - because of the limitations, the overall online support experience was not great. I got more out of working with a specific support agent than I did with the website.
- DigtialChalk's ROI is positive - the cost model of low up-front costs to get started, then paying a small amount per course participant means that organizations implementing DigitalChalk as their platform get more than their money's worth from it. It returns profit quickly and on a consistent basis.
- The asynchronous nature of the platform, combined with the targeted usage situation of hands-off course delivery and management, means that resources to create, deliver, and maintain courses can be held with either one person (like an instructional designer) or even an outside contractor. This means that there's little impact to the fixed operating costs involved with hiring someone else to manage it.
DigitalChalk gave the organization the hands-on ownership of content creation and delivery while meeting our usage case of hands-off course management on a daily basis and extending the reach of the course content and certificate to as many people as possible. It's easy to use, very cost-effective to implement, and the overall experience means that the course participants get what they need out of the course without a lot of effort on their part.
As I've stated, the best scenario for an organization to use DigitalChalk is in a highly structured course delivery format where information does not change often, where the course doesn't need any hands-on facilitating, and the outcomes can be automatically assessed. For certificate courses, DigitalChalk has everything the organization needs to implement their courses and certificate delivery.