DigitalGenius vs. Freshdesk
DigitalGenius vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
DigitalGenius | Enterprise companies (1,001+ employees) | According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London… | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
DigitalGenius | Freshdesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT. | — | ||||||||||||||
More Pricing Information |
DigitalGenius | Freshdesk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
DigitalGenius | Freshdesk | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
DigitalGenius | Freshdesk | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DigitalGenius | Freshdesk | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
DigitalGenius | Freshdesk | |
---|---|---|
Likelihood to Recommend | DigitalGenius No answers on this topic | Freshworks Inc |
Pros | DigitalGenius No answers on this topic | Freshworks Inc |
Cons | DigitalGenius No answers on this topic | Freshworks Inc |
Likelihood to Renew | DigitalGenius No answers on this topic | Freshworks Inc |
Usability | DigitalGenius No answers on this topic | Freshworks Inc |
Reliability and Availability | DigitalGenius No answers on this topic | Freshworks Inc |
Performance | DigitalGenius No answers on this topic | Freshworks Inc |
Support Rating | DigitalGenius No answers on this topic | Freshworks Inc |
In-Person Training | DigitalGenius No answers on this topic | Freshworks Inc |
Online Training | DigitalGenius No answers on this topic | Freshworks Inc |
Implementation Rating | DigitalGenius No answers on this topic | Freshworks Inc |
Alternatives Considered | DigitalGenius No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | DigitalGenius No answers on this topic | Freshworks Inc |
Scalability | DigitalGenius No answers on this topic | Freshworks Inc |
Return on Investment | DigitalGenius No answers on this topic | Freshworks Inc |
ScreenShots | DigitalGenius Screenshots |