Directly vs. Facebook Messenger

Directly

4 Reviews and Ratings

Facebook Messenger

Facebook Messenger

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Directly	Score 7.0 out of 10	N/A	Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…	N/A
Facebook Messenger	Score 7.0 out of 10	N/A	Messenger by Facebook (Meta) is a customer communication technology that enables users to find deals, make reservations and provide customer support by chatting with customers, from Messenger.	N/A

Pricing

Directly

Facebook Messenger

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Directly	Facebook Messenger
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Directly	Facebook Messenger
Top Pros	Pro Data driven Pro Chat bots Pro Responsive customer	No answers on this topic
Top Cons	Minus Needs to improve	No answers on this topic

Best Alternatives
	Directly	Facebook Messenger
Small Businesses	EZ Texting Score 8.9 out of 10	EZ Texting Score 8.9 out of 10
Medium-sized Companies	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Directly	Facebook Messenger
Likelihood to Recommend	7.0 (1 ratings)	7.0 (1 ratings)

User Testimonials
	Directly	Facebook Messenger
Likelihood to Recommend	Directly Software, Inc. It is well suited for customer experience service management but, it should focus more on a support system. Incentivized Abhay Ranjan Founder Read full review	Meta Platforms Inc Facebook Messenger serves my business for quick client interaction and for timely updates. The software allows me to share to one of many people and receive feedback quickly to keep working. The ability to see people available is also key in creating even further efficiencies. I also love file sharing through the platform Incentivized Verified User Anonymous Read full review
Pros	Directly Software, Inc. customer messaging management IVR Branding Incentivized Abhay Ranjan Founder Read full review	Meta Platforms Inc Video calls File share Incentivized Verified User Anonymous Read full review
Cons	Directly Software, Inc. support moderation termination process Incentivized Abhay Ranjan Founder Read full review	Meta Platforms Inc more control of video settings more control of audio settings Incentivized Verified User Anonymous Read full review
Alternatives Considered	Directly Software, Inc. Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive Incentivized Abhay Ranjan Founder Read full review	Meta Platforms Inc Facebook Messenger is a more popular chat solution and allows you to reach clients more quickly compared to whatsapp. I've found whatsapp to be a little fraudulent around contact information and people not known to me reaching out. Facebook Messenger has moments of this too but it is less regular Incentivized Verified User Anonymous Read full review
Return on Investment	Directly Software, Inc. increased branding increased numbers of customer increased customer loyalty Incentivized Abhay Ranjan Founder Read full review	Meta Platforms Inc efficiencies improved quick file sharing Incentivized Verified User Anonymous Read full review
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