Directly vs. LEX Reception

It is well suited for customer experience service management but, it should focus more on a support system.

Incentivized

LEX Reception is certainly best suited as an answering service for law firms. LEX Reception would be particularly useful for firms that have limited staff and need a solution without hiring an employee or for other firms that need overflow call answering or after-hours call answering. If the firm needs personal assistant/call-out features LEX Reception may be less appropriate.

Incentivized

• customer messaging management
• IVR
• Branding

Incentivized

• Only serves law firms - specialized service.
• Portal allows you to make our own changes to call-handling instructions.
• Can schedule appointments and take consultation payments over the phone.

Incentivized

• support
• moderation
• termination process

Incentivized

• Missing functionality - clients cannot send pictures via text through the mobile app.
• Does not have the ability to serve as a Personal Assistant - cannot send call-out requests.

Incentivized

Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive

Incentivized

LEX Reception is more specialized (for law firms), has better-trained receptionists, and has a better price point.

Incentivized

• increased branding
• increased numbers of customer
• increased customer loyalty

Incentivized

• Improved efficiency.
• Has given us a lot of time back to work instead of being on the phone.
• Reduced cost from our previous answering service.

Incentivized