TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Discourse

    Score7 out of 10
    N/ADiscourse is a community management and moderation product.

    $20

    per month

    Zulip

    Score8.4 out of 10
    N/AZulip is a team chat app that is designed for both live and asynchronous conversations. Zulip topics create a separate space for each discussion, so different conversations will never get in each other's way. Teams of all sizes can use Zulip, and Zulip is 100% open-source enterprise-grade software, self-hosted or in the cloud.

    $3.50

    per month per user

    Pricing
    DiscourseZulip
    Editions & Modules
    Starter
    $20
    per month unlimited members and 2 staff
    Pro
    $100
    per month unlimited members and 5 staff
    Business
    $500
    per month unlimited members and 15 staff
    Enterprise
    Contact Sales
    Zulip Cloud Free
    $0
    per month per user
    Zulip Free
    $0
    per month per user
    Zulip Basic
    $3.50
    per month per user
    Zulip Cloud Standard
    $8
    per month per user
    Zulip Business
    $8
    per month per user
    Zulip Cloud Plus
    $12
    per month per user
    Offerings
    Pricing Offerings
    DiscourseZulip
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Features
    DiscourseZulip
    Project Management
    Comparison of Project Management features of Discourse and Zulip
    Feature
    Discourse
    -
    Ratings
    Zulip
    10.0
    1 Ratings
    26% above category average
    Mobile Access00 Ratings10.01 Ratings
    Search00 Ratings10.01 Ratings
    Communication
    Comparison of Communication features of Discourse and Zulip
    Feature
    Discourse
    -
    Ratings
    Zulip
    10.0
    1 Ratings
    23% above category average
    Chat00 Ratings10.01 Ratings
    Notifications00 Ratings10.01 Ratings
    Discussions00 Ratings10.01 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Discourse and Zulip
    Feature
    Discourse
    -
    Ratings
    Zulip
    10.0
    1 Ratings
    22% above category average
    Video files00 Ratings10.01 Ratings
    Audio files00 Ratings10.01 Ratings
    Document collaboration00 Ratings10.01 Ratings
    Best Alternatives
    DiscourseZulip
    Small Businesses
    Higher Logic Thrive
    Score8.9 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Higher Logic Vanilla
    Score5.5 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Verint Community
    Score10 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DiscourseZulip
    Likelihood to Recommend
    8.9
    (3 ratings)
    7.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    DiscourseZulip
    Likelihood to Recommend
    Civilized Discourse Construction Kit Inc.
    [Discourse is by] far the best online forum platform in the industry. It may be a little pricey for people looking for a cheap option for their hobby forum, but for any type of business that relies on a forum, the pricing is more than fair.
    Incentivized
    Read full review
    Zulip
    Zulip is great at what it does, and I enjoy using this product every day, but to me it serves as an alternative to the bigger names in instant communication. If they had more features and offered a simpler profile layout that was easier to look at, my rating would be higher.
    Incentivized
    Read full review
    Pros
    Civilized Discourse Construction Kit Inc.
    • User Privileges : Teams, Trust Levels, Moderation, Private and Public Threads make it possible to have as much transparency, privacy or power decentralization as one wishes.
    • Gamification: Badges and Achievements can be customized for User Activity and frequent readers and writers.
    • Mailing List mode: Users can choose to use forum threads without the User Interface by subscribing via mailing list mode.
    Incentivized
    Read full review
    Zulip
    • Letting you send direct messages
    • Letting you customize each message like adding bullet points and hyperlinks
    • Keeping each thread organized
    Incentivized
    Read full review
    Cons
    Civilized Discourse Construction Kit Inc.
    • Some configuration UIs are difficult to follow
    • Not well-suited for managing workflows (grant management as an example)
    • Bulk operations across multiple threads either impossible or difficult to figure out
    Incentivized
    Read full review
    Zulip
    • It would be nice to see a person's title under their name when you click their profile
    • It would be nice to see a person's direct report when you click their profile
    • Including more personalized information in the quick view of a profile would be nice
    Incentivized
    Read full review
    Usability
    Civilized Discourse Construction Kit Inc.
    No answers on this topic
    Zulip
    Again, I would like to see more personalized features pertaining to the quick view you get when you click on someone's profile within the software. I do like how it offers a desktop app as well as web browser support. I also like the customizing of notification sounds, there's a lot to choose from which is ideal.
    Incentivized
    Read full review
    Alternatives Considered
    Civilized Discourse Construction Kit Inc.
    Vanilla's mobile functionality was downright awful and it felt like it was stuck in the 2000s. While they have similar features, Discourse blows them away in almost every department. We don't regret switching at all.
    Incentivized
    Read full review
    Zulip
    I did not have a say in my company choosing Zulip as their main communication channel, but I can understand why they chose Zulip over any other program. It does house different discussion topics better than Teams does in my opinion, and you're able to easily add subtopics underneath them.
    Incentivized
    Read full review
    Return on Investment
    Civilized Discourse Construction Kit Inc.
    • Community Members are eager to jump into the discussion.
    • Conversations can be tracked easier without the risk of being lost in a sea of messages as people tend to construct their posts more carefully than on any workspace messenger.
    • It's open source and configurable with many other add-ons to help integration with other services.
    Incentivized
    Read full review
    Zulip
    • I don't feel suited to answer this as I have been with my organization for less than 2 months.
    Incentivized
    Read full review
    ScreenShots