Elevio by Dixa vs. Intercom
Elevio by Dixa vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Elevio by Dixa | N/A | The Elevio knowledge platform, now from Dixa (acquired February 2021) is designed to intelligently deliver contextual content to customers. Elevio acts as a 24/7 automated support team, intelligently delivering in-app help to the right customer at the right time, and actively deflecting incoming support tickets. Elevio uses data to help constantly improve the company's products and documentations, designed to allow the user to leave no customer behind. | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Elevio by Dixa | Intercom | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Elevio by Dixa | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Elevio by Dixa | Intercom | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Elevio by Dixa | Intercom | |
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Small Businesses | Intercom Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Elevio by Dixa | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (263 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (171 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Elevio by Dixa | Intercom | |
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Likelihood to Recommend | Dixa No answers on this topic | Intercom |
Pros | Dixa No answers on this topic | Intercom |
Cons | Dixa No answers on this topic | Intercom |
Likelihood to Renew | Dixa No answers on this topic | Intercom |
Usability | Dixa No answers on this topic | Intercom |
Reliability and Availability | Dixa No answers on this topic | Intercom |
Performance | Dixa No answers on this topic | Intercom |
Support Rating | Dixa No answers on this topic | Intercom |
Online Training | Dixa No answers on this topic | Intercom |
Implementation Rating | Dixa No answers on this topic | Intercom |
Alternatives Considered | Dixa No answers on this topic | Intercom |
Return on Investment | Dixa No answers on this topic | Intercom |
ScreenShots | Elevio by Dixa Screenshots | Intercom Screenshots |