15 Ratings
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Score 9 out of 100
2 Ratings
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Score 5.1 out of 100

Likelihood to Recommend

DreamHost

Dreamhost was previously a great web host with reliable service and top-notch features, but I can no longer recommend them. If you're looking for web hosting on a Linux platform (such as running PHP or platforms like Wordpress, Jooma, or Drupal), with simple pricing services, then this is the great service for you. One big downside is lack of phone customer support. This is especially frustrating because of their many issues the last few weeks, which aren't easily resolved or addressed by their team.
Derek Letellier | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.
Anonymous | TrustRadius Reviewer

Pros

DreamHost

  • Customer service is industry-best. We've never had a problem that wasn't solved by them almost immediately.
  • Their dashboard is extremely easy to use and doesn't cause any confusion at all.
  • Their website speeds are good but not great. In an age when speed is important, they are good enough, especially for the price.
  • They have a great backup feature.
Stephen Steinberg | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

  • Remote hand services often pretty responsive and good follow through
  • Shipping and handling was never an issue at Navisite facility for our hardware orders
  • Managed services were also very competent to address issues within short amount of time
Anonymous | TrustRadius Reviewer

Cons

DreamHost

  • They could have better deploy solutions for not so experienced users
  • More integration with external services to automate some tasks
  • Better ways to track hosting performance
  • The user management could be easier to understand
Carlos Eduardo de Souza | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

  • San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
  • Avoiding too many management changes will help create good connection with individuals for sustained harmony
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DreamHost

DreamHost 8.2
Based on 1 answer
We have every intention of staying with Dreamhost, but we are a tad concerned with the company's recent involvement in high profile litigation and controversial topics. While we don't take a position one way or another on what type of content they should host, one concern we have is that repeated attacks on their infrastructure have caused significant downtime during business hours for us, and that's something we'll have to take into consideration going forward.
Derek Letellier | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

Navisite Managed Infrastructure Services (NaviCloud) 8.0
Based on 1 answer
Price and facility equipment, location of the hosting facility factor into the decision to renew
Anonymous | TrustRadius Reviewer

Support Rating

DreamHost

DreamHost 10.0
Based on 2 answers
Whether we're calling in on the phone, live chatting or emailing, we get immediate high-quality, native English-speaking support. This cannot be overstated when it comes to hosting, because support tickets are usually time sensitive and high stress. I've always had great experiences with the limited times we've needed to use DreamHost support. We've dealt with support for many other providers and no one comes close to DreamHost.
Stephen Steinberg | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

No score
No answers yet
No answers on this topic

Alternatives Considered

DreamHost

We've tried a few other WordPress-specific hosts, as well as other shared hosting providers (Rackspace, WPEngine, and others). We have found that DreamHost gives the best balance of cost, performance, and features, for our needs. All vendors have their own pitfalls and shortcomings, and DreamHost isn't without its own, but it works for us.
Jim Rubenstein | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

No answers on this topic

Return on Investment

DreamHost

  • The service can really be a positive value with its very solid performance and lack of downtime issues found with other services.
  • For those with limited hosting or web development knowledge, the service can be a challenge to fully utilize. Sometimes this may mean additional training.
  • The service also provides a number of expansion opportunities for growing with greater functionalities.
Bruce Emmerling | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

  • Better customer service
  • Faster turnaround time for deployment of new cage/cabinets resulting into meeting customer needs
  • Improved reliability and uptime with timely remote hand request
Anonymous | TrustRadius Reviewer

Pricing Details

DreamHost

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Navisite Managed Infrastructure Services (NaviCloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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