Solid, reliable web host despite lack of phone support and recent downtime with attacks.
Derek Letellier | TrustRadius Reviewer
Updated March 26, 2018

Solid, reliable web host despite lack of phone support and recent downtime with attacks.

Score 3 out of 10
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Overall Satisfaction with DreamHost

Dreamhost currently hosts my company's website on a virtual private server using the Wordpress platform. We've also used Dreamhost as our web host of choice for client websites. Dreamhost has provided us fast and reliable space on the web for prospective customers to find us, for eCommerce and online payments, and other web-based integrations and applications.

Lately they've been off their game in a lot of ways. I have six websites with them, and five of those sites have had major issues in which my clients have experienced major downtime or data loss. Their support staff has been unable to answer tickets in a timely manner, sometimes taking days to respond I assume because of the volume of tickets. They've gone from being a steady force in the web hosting world to an unreliable average provider trending downward.
  • Linux-based Web Hosting
  • Wordpress one-click installs
  • Security certificate one-click installs
  • Webmail Servers
  • Customer Service
  • Telephone Support (or lack thereof)
  • Email reliability
  • Recent uptime
  • Delay in resolving issues
  • Extensive downtime due to database server errors
  • Lost emails due to webmail server outages and errors
  • Inability to install security certificates due to system errors
  • Recent web-based attacks have affected reliability and caused server downtime, and they'll need to improve their infrastructure to handle attacks in the future
Dreamhost had previously been a significant upgrade over our previous host, Arvixe. We switched after repeated technical issues and cutbacks of the Arvixe staff forced us to move quickly, and Dreamhost accommodated us tremendously. Performance-wise they compare well with GoDaddy, who we switched from because we no longer use Windows-based hosting (which is not provided by Dreamhost). The pricing structure is significantly more straightforward with Dreamhost, which I appreciate. Bluehost has a similar issue where every little thing added on is an extra charge, which we found to be extremely complicated unlike Dreamhost with its straightforward pricing. However, due to recent issues, we'll have to reevaluate our working relationship with Dreamhost going forward.
Dreamhost was previously a great web host with reliable service and top-notch features, but I can no longer recommend them. If you're looking for web hosting on a Linux platform (such as running PHP or platforms like Wordpress, Jooma, or Drupal), with simple pricing services, then this is the great service for you. One big downside is lack of phone customer support. This is especially frustrating because of their many issues the last few weeks, which aren't easily resolved or addressed by their team.

Using DreamHost

1 - Dreamhost provides a web hosting platform for myself, the developer, to deploy our website, make changes, edit databases, and more. Many of our potential clients find us through the web, so having a fast and reliable website is of paramount importance. Dreamhost provides the platform we need to create the website we want.
1 - I primarily administer the Dreamhost account for our company. This requires some expertise for setting up and configuring the settings within the virtual private server as well as managing our FTP account, Wordpress platform, and its pages and posts to add, remove, or modify content as seen fit. Dreamhost requires someone with working knowledge of web development to administer.
  • Web site
  • FTP access
  • MySQL Databases
  • Credit card processing
  • File sharing
  • Application platforms
  • Expanded server usage
  • Greater variety of applications installed
  • DreamPress hosting with greater dedicated resources
We have every intention of staying with Dreamhost, but we are a tad concerned with the company's recent involvement in high profile litigation and controversial topics. While we don't take a position one way or another on what type of content they should host, one concern we have is that repeated attacks on their infrastructure have caused significant downtime during business hours for us, and that's something we'll have to take into consideration going forward.