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DreamHost is the perfect balance of price vs. performance - and an A+ for the outstanding support team!
November 12, 2019

DreamHost is the perfect balance of price vs. performance - and an A+ for the outstanding support team!

Stephen Steinberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with DreamHost

We use DreamHost to host our static websites - content WordPress websites, corporate one-page websites, etc. Because these websites are mostly informational and don't directly drive any revenue, we valued a hosting provider that could keep our overhead costs and time to a minimum. DreamHost's managed hosting solutions fit our needs perfectly and we've been happy using them.
  • Customer service is industry-best. We've never had a problem that wasn't solved by them almost immediately.
  • Their dashboard is extremely easy to use and doesn't cause any confusion at all.
  • Their website speeds are good but not great. In an age when speed is important, they are good enough, especially for the price.
  • They have a great backup feature.
  • We've had issues in the past with compatibility migrating websites over (from Bluehost specifically).
  • We've had issues of WordPress updates crashing our server, but a quick call to support fixes everything immediately.
  • Their pricing structure and different packages are a bit confusing to choose from.
  • Easy to manage, so doesn't take manpower to keep DreamHost running. Probably spend an accumulative 30 minutes every year to keep our website running.
  • People inevitably run into problems on any WordPress platform, and the fact that we can turn to support to fix any issues nearly immediately has saved us a ton of time, money and headaches that otherwise would've been much worse with another provider.
  • Absolutely no negative impacts to speak of!
DreamHost is the perfect combination of price, performance, ease of use and ongoing support. We haven't been in the market for years so there may be better options in terms of price vs. performance, but migrating to new hosting providers is a pain and they haven't given us a reason to leave. The same cannot be said for previous providers. Until something goes haywire, we'll be with DreamHost - so hopefully they keep innovating and keep investing in themselves!
Whether we're calling in on the phone, live chatting or emailing, we get immediate high-quality, native English-speaking support. This cannot be overstated when it comes to hosting, because support tickets are usually time sensitive and high stress. I've always had great experiences with the limited times we've needed to use DreamHost support. We've dealt with support for many other providers and no one comes close to DreamHost.

Do you think DreamHost delivers good value for the price?

Yes

Are you happy with DreamHost's feature set?

Yes

Did DreamHost live up to sales and marketing promises?

Yes

Did implementation of DreamHost go as expected?

Yes

Would you buy DreamHost again?

Yes

If you're not too technical, don't want to spend time managing a server and want something quality while sticking to a budget, DreamHost is the best it can get. We may be able to save money by switching to something like AWS, but for our usage it doesn't totally make sense even with potential cost-savings and improved speeds. The support and ease of use cannot be overstated here.