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Eagle CMMS by TMA Systems vs. ServiceChannel

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eagle CMMS by TMA Systems

    Score4 out of 10
    Mid-Size Companies (51-1,000 employees)
    Eagle CMMS (formerly Maxpanda) offers a work order management system software. It provides solutions for maintenance management and a program that encourages smooth communication between maintenance department personnel, vendors, outside staff members, contractors, and anyone else who may need access to work order management. Through it, users will have the ability to submit work order requests for multiple types of services through a system portal. It is designed to make submitting a request…N/A

    ServiceChannel

    Score9 out of 10
    N/AServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. …N/A
    Pricing
    Eagle CMMS by TMA SystemsServiceChannel
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Eagle CMMS by TMA SystemsServiceChannel
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    Eagle CMMS by TMA SystemsServiceChannel
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.1
    (8 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.4
    (7 ratings)
    User Testimonials
    Eagle CMMS by TMA SystemsServiceChannel
    Likelihood to Recommend
    TMA Systems
    Among circuit design and printed circuit programs, it is ahead of other programs thanks to its accessibility and ease of use. Its most important feature is that it supports both the circuit design and the printed circuit program in harmony. This feature is not available in all programs. For educational purposes, students should be allowed to use it for a period of time. Especially if you do not have a license in program design devs with processors, you cannot try programs with more than 2KB.
    Incentivized
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    ServiceChannel
    ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.
    Incentivized
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    Pros
    TMA Systems
    • Thanks to the library support of processors, especially PIC microcontrollers, it becomes possible to verify the code you have written by uploading the HEX code before it goes into real production.
    • It is quite easy to find and access many educational materials to learn the program.
    • From the simplest circuit to the most complex circuit, it is quite easy to design and follow.
    Incentivized
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    ServiceChannel
    • ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system.
    • They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times.
    • I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training.
    Incentivized
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    Cons
    TMA Systems
    • Path deficiencies need to be considered when transitioning the program from ISIS circuit design to ARES printed circuit drawing.
    • Especially if you are working on a processor design in ISIS, the external oscillator circuit does not pass when you transfer it to ARES.
    • In LCD and motor applications, the circuit sometimes does not work.
    • It changes according to the years in its own versions and old files are not opened in new versions.
    Incentivized
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    ServiceChannel
    • Sometimes the functionality of the software is slow.
    • Example...I insert a WO# into the home search box and it comes up with "nothing found". I return to the home screen and repeat the exact same process and it takes me to my WO. This happens at least 50% of the time.
    • They just finished up with a system upgrade (I think), and during the 3 week period I could not pull mass approved invoices for my AP department. That was a real hindrance.
    • I am not particularly fond of the new dashboard format. It's not as easy to move around in. However it's new and I'm sure I will get used to it quick enough.
    Incentivized
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    Usability
    TMA Systems
    No answers on this topic
    ServiceChannel
    I gave it a high rating because it's an easy to use platform.
    • It walks you step by step to goal accomplishment
    • It doesn't drown you in tech speak or unnecessary steps
    • It appears to be created by the busy facilities manager that just needs the good stuff with no fluff.
    • Not to be rude but if a facilities manager can't function in SC easily they may not be in the right field.
    Incentivized
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    Support Rating
    TMA Systems
    No answers on this topic
    ServiceChannel
    Sue Thomas is the reason...
    • If a vendor has a template to upload I can ask for her support and it's done.
    • If I need immediate data for a meeting and I'm away from my computer she can grab it for me on the fly.
    • I've walked out of meetings looking like a stud based on the foreground work Sue did to prepare me.
    • If there is a technical issues she will find a work around for me so I can focus on my job not my admin work.
    • Clear and timely communication on every and all open issues.
    Incentivized
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    Implementation Rating
    TMA Systems
    No answers on this topic
    ServiceChannel
    It is very easy to set up ServiceChannel but the one thing I believe they could make easier is the vendor portion of ServiceChannel. We get a lot of complaints on how difficult it is for them when trying to get set up.
    Incentivized
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    Alternatives Considered
    TMA Systems
    Eagle Technology ProTeus is quick and easy to use compared to other programs. There are many materials available (books, articles, videos) especially to learn how to use it. The interface of the program is quite plain and simple compared to other programs.
    Incentivized
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    ServiceChannel
    Service Channel bridged the gap for us to issue work orders directly to vendors. Maximo Asset Management did not have a user-friendly way for us to do what Service Channel does on the vendor side. Also, at the time of our selection, Maximo was missing the site portal but has since developed a solution of their own.
    Incentivized
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    Return on Investment
    TMA Systems
    • Saving time and money by easily testing the circuits on the computer before physically installing them on the board.
    • Easy transition from circuit design to printed circuit.
    • Quick code testing in applications with CPU circuits.
    • In the trial version, transferring a maximum of 2KB of data to the processors is considered negative.
    Incentivized
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    ServiceChannel
    • It increased visibility on how much we were spending on HVAC repairs/replacements and allowed us to make changes to reduce costs
    • Before we were using paper invoices from the vendors, which creates a scenario of losing/missing invoices into AP. Then we start using the Service Channel invoicing and reduce errors to below 1%.
    • Gives you the capability to add trades and adjust to your needs, so you can get better tracking of specific items.
    Incentivized
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    ScreenShots

    Eagle CMMS by TMA Systems Screenshots

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    ServiceChannel Screenshots

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