EagleSoft vs. Open Dental Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EagleSoft
Score 6.2 out of 10
N/A
EagleSoft is a dental practice management software from the established Patterson Dental, featuring front desk administrative features (e.g. scheduling), billing, document management, and imaging, among other features.N/A
Open Dental Software
Score 5.8 out of 10
N/A
Open Dental Software in Portland offers digital charting and eprescribing, and document management, for dentists.N/A
Pricing
EagleSoftOpen Dental Software
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EagleSoftOpen Dental Software
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EagleSoftOpen Dental Software
Considered Both Products
EagleSoft
Chose EagleSoft
EagleSoft is a fast, performance-focused practice management system for dentists. It is quality software and does a good job, as long as you don't depend on Outlook integration, and you don't rely on IT support often. I would only really choose EagleSoft if I also wanted the …
Open Dental Software
Chose Open Dental Software
Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different …
Top Pros
Top Cons
User Ratings
EagleSoftOpen Dental Software
Likelihood to Recommend
7.9
(4 ratings)
9.5
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
EagleSoftOpen Dental Software
Likelihood to Recommend
Patterson Dental
Eaglesoft is well-suited for a general dental practice. It
allows all patient records to be housed under a single program, with buttons to access various components of the patient's chart. Radiographic
images are taken and imported into the software, so there is no need to use
additional software for patient images. I can't say whether this software would be well-suited for a specialty office.
Read full review
Open Dental Software
Open Dental [Software] is well suited to a practice that is willing to put time into customizing it to their needs. Since it is open-source software, it's not completely ready to use right out of the box, but comes with flexibility that other dental software lack. As such, you can make it work for whatever you need for your individual practice. If you're not super tech-savvy, they have a team that will help you with these customizations at a reasonable cost.
Read full review
Pros
Patterson Dental
  • Customizable KPI Reporting
  • Progress Note
Read full review
Open Dental Software
  • User Interface is simple to learn
  • Integrates well with all imaging programs
  • Support techs are amazing, and remember your name when you call
  • It's cheaper than almost all alternatives, but the value is higher
  • Lots of plug-ins are available
  • Awesome user community of dentists that love to talk about how they've incorporated plug-ins and other features
  • Lots of reports to choose from, or you can make your own
Read full review
Cons
Patterson Dental
  • The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case.
  • Patterson support has a long hold time, and doesn't deliver the best support around
  • The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans
  • If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup
Read full review
Open Dental Software
  • Open Dental [Software] has issues when users try to open more than one window at a time.
  • There is no way to copy/paste provider schedules, so you have to schedule each day individually.
Read full review
Likelihood to Renew
Patterson Dental
No answers on this topic
Open Dental Software
Our practice functions well using Open Dental [Software] and it's a very affordable option. So long as the customer service remains excellent and the price stays competitive, we have no reason to go through the hassle of changing software.
Read full review
Usability
Patterson Dental
No answers on this topic
Open Dental Software
Open Dental [Software] works great....until you try to open multiple windows. This is the one feature that needs serious improvement with the product. I've had to force quit/terminate the software more times than I can count because it froze when I tried to open up a second window to complete a task. Other than this one issue, it's a very usable product.
Read full review
Support Rating
Patterson Dental
No answers on this topic
Open Dental Software
Open Dental's customer support team has gone above and beyond for us. There was a 2-3 month period where we couldn't go more than 5 minutes without the software crashing - which was an issue with our server and not with their product. Despite it being our issue, the customer service team remained in constant contact with us and with our IT support company until the issue was resolved.
Read full review
Alternatives Considered
Patterson Dental
EagleSoft has more functions and is more user friendly than other dental software. The helpline either online or over the phone is always helpful.
Read full review
Open Dental Software
Open Dental is faster than the alternatives, and the support is much better with very low hold times. It's more customizable with lots of plug-ins available, although they aren't really needed. A strong user community group is available as well, where you can see different use cases and read up on experiences of other users of the software.
Read full review
Return on Investment
Patterson Dental
  • Eaglesoft has allowed the practices to track patient billing and insurances
  • Eaglesoft allows for bills to be mailed out to the patient
  • Electronic prescription writing saves time
  • Patient scheduling is easy to accomplish through the software
Read full review
Open Dental Software
  • The cost of Open Dental is minimal, so ROI is huge.
Read full review
ScreenShots