Likelihood to Recommend
It may be good for a big site with a lot of traffic, but there are so many better sites if you don't have huge traffic.
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Pantheon is excellent for medium-large websites that require high availability and a managed workflow. It would be inappropriate for small websites because of the cost or for situations where more control of the environment is appropriate. We find it useful because we rarely do anything outside of the Drupal application.
Read full review Pros Eapps support is very good. We can always call and speak to a tech support technician 24 hours a day. They are also very knowledgable. Read full review Effective use of our codebase deployment and implementation. The dashboard functionality and general stability and security are excellent. The server is quite consistent, and if you need assistance from the support team, they are very quick to respond. Automatic updates let me ensure that my customers have safe websites without increasing my own expense. The team offers excellent assistance and help for chat. Read full review Cons They did nothing to try and save me money. [I feel] the price was ridiculously high for what I needed. Read full review Pricing structure has too large of a jump between Basic and Performance plans Have run into issues with prescribed WP updates not working through dashboard and having to do manually. Pantheon site dashboard occasionally is unavailable (the site is never affected though) Read full review Likelihood to Renew
The environment is stable and we have not had any issues/downtime. The annual cost is reasonable.
Read full review Usability
Pantheon is an easy system, especially to the users with previous experience with other similar platform and the interface is clear enough to easily understand how things operates. On the Cloud deployment everything also works effectively and the technical team from Pantheon community are very helpful on providing the necessary assistant to their customers.
Read full review Support Rating
Even tier 1 Pantheon chat and ticket support are knowledgeable, competent, and useful. They routinely understand and promptly resolve urgent, complex, and/or unusual issues that other hosts need to escalate to tier 2 or tier 3 support personnel. I honestly can't think of a truly negative or disappointing support experience in the years I've used Pantheon hosting for client websites.
Read full review Implementation Rating
Once the environments were up and running, the implementation was easy to synchronize with latest data prior to switchover.
Read full review Alternatives Considered
Eapps is a cheaper alternative to AWS and
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Although it may seem a good fit for a company that needs extra control over the deployment process and development process, for a firm that is mainly concentrating on SEO, it would be an overkill. Pantheon provides that sweet automation that allows us to shed some weight on development and focus on our business activities.
Read full review Return on Investment Uptime is critical for my business. Recently we had some issues with uptime, but they were resolved rather quickly. Read full review Pantheon allows ordinary sites to excel esp if there is consistent development going on behind the scenes. Website management is super easy and the hosting fee gets paid off as you save on developer hours. Expensive for those who are not consistently developing on the platform, there are other options out there at better price points. Read full review ScreenShots