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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eclipse AI

    N/AN/AEclipse AI is a plug-and-play AI tool that detects the risk indicators that lead to customer churn. Eclipse AI allows users to plug in voice-of-customer data from different channels (surveys, reviews, chat logs, phone logs, etc.). Eclipse AI then generates risk mitigations to reduce customer churn based on analysis of the voice-of-customer data and industry best practices.

    $171

    per month (3 users included)

    MonkeyLearn

    Score9.2 out of 10
    N/AMonkeyLearn is a Text Analysis platform that allows companies to create new value from text data.

    $299

    per month

    Pricing
    Eclipse AIMonkeyLearn
    Editions & Modules
    Basic
    $171
    per month 3 users included
    Professional
    $284
    per month 5 users included
    API
    $299
    month
    Studio
    custom pricing
    Offerings
    Pricing Offerings
    Eclipse AIMonkeyLearn
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details30% discount for annual pricing.—
    More Pricing Information
    Community Pulse
    Eclipse AIMonkeyLearn
    Considered Both Products
    Eclipse AI
    No answer on this topic
    MonkeyLearn
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    Eclipse AIMonkeyLearn
    Small Businesses
    MindTouch
    Score7 out of 10
    No answers on this topic
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    No answers on this topic
    Enterprises
    Medallia
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Eclipse AIMonkeyLearn
    Likelihood to Recommend
    -
    (0 ratings)
    9.4
    (7 ratings)
    User Testimonials
    Eclipse AIMonkeyLearn
    Likelihood to Recommend
    Eclipse AI
    No answers on this topic
    MonkeyLearn
    I have used MonkeyLearn to analyze texts and extract information, that has been a tough task for me because I have to do it manually, but this software has made it easy for me, it is very easy to use and very intuitive, I can use it for extracting information from emails, chats, forums, websites, etc. I would definitely recommend using this platform to others.
    Incentivized
    Read full review
    Pros
    Eclipse AI
    No answers on this topic
    MonkeyLearn
    • I like how MonkeyLearn can track customer feedback for us, it helps us get more data about customer needs, it makes it easier for us to analyze customer feedback and act on it in the future.
    • Easily build and train a machine learning model to tag and classify your text.
    Incentivized
    Read full review
    Cons
    Eclipse AI
    No answers on this topic
    MonkeyLearn
    • Sometimes the segregation is generic based on the email content and needs more examples to learn.
    • Financial category is not easily segregated/tagged.
    Incentivized
    Read full review
    Alternatives Considered
    Eclipse AI
    No answers on this topic
    MonkeyLearn
    Text analysis tools. Thanks to its more than 60 native integrations in the platforms, they make it possible to import your data sets. Furthermore, they also make it easy to export your data sets to other programs. Built-in extensions make their flexible platforms. Some of these integrations include word processing, detection, and web mining.
    Incentivized
    Read full review
    Return on Investment
    Eclipse AI
    No answers on this topic
    MonkeyLearn
    • Extract custom data within texts.
    • Their labeling process is fast and efficient.
    • The Studio version of the tool is an excellent option for a complete analysis solution.
    Read full review
    ScreenShots

    Eclipse AI Screenshots

    Screenshot of Connect voice-of-customer from different channels.Screenshot of Real-time analytics to drill down and predict churn.Screenshot of AI-generated Risk Mitigants that reduce customer churn.Screenshot of AI-customised content on latest best practices for reducing churn.