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Automate ticket tagging,
January 21, 2022

Automate ticket tagging,

somiya gupta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MonkeyLearn

MonkeyLearn allows me to turn my ticket data into tags for my Zendesk, which is great for me to connect with customers properly and I can even upload CSVs and connect with my apps via direct integrations, Zapier, or API. I get a lot of data from my users, but I don't have the time or the ability to read through the feedback I receive. By using the tags that MonkeyLearn creates for me, I can quickly scan my data and find trends.
  • I like how MonkeyLearn can track customer feedback for us, it helps us get more data about customer needs, it makes it easier for us to analyze customer feedback and act on it in the future.
  • Easily build and train a machine learning model to tag and classify your text.
  • Prices are high for me.
  • Integrate with other applications.
  • The tone of feedback.

Do you think MonkeyLearn delivers good value for the price?

Yes

Are you happy with MonkeyLearn's feature set?

Yes

Did MonkeyLearn live up to sales and marketing promises?

Yes

Did implementation of MonkeyLearn go as expected?

Yes

Would you buy MonkeyLearn again?

Yes

MonkeyLearn is a great tool for helping you extract data from text. It is also great for building other machine learning and data extraction tools if you are familiar with machine learning and natural language processing. I was able to use MonkeyLearn to extract data from text, but I found it to be more helpful when I was developing a way to evaluate open-ended answers in customer surveys.