All-in-one solution.
January 25, 2022

All-in-one solution.

Daryl Tan Jia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with MonkeyLearn

MonkeyLearn is one of the easiest text analysis tools to set up and use. It is used to extract custom content or data within texts.It offers flexible deployment options and includes native support for multiple languages. It facilitates integration with other applications, that is, it integrates with more than 1,000 web tools thanks to its integration with Zapier. It allows to connect to the MonkeyLearn platform directly with applications like Typeform, Front, Zendesk and more to automatically get content, topics and keywords to classify in tags in a much easier way.
  • All-in-one solution.
  • Classify texts in labels in a much simpler way.
  • Easy implementation.
  • He spends hours tagging each comment.
  • Limited integrations with external data sources.
  • High prices.
  • Extract custom data within texts.
  • Their labeling process is fast and efficient.
  • The Studio version of the tool is an excellent option for a complete analysis solution.
It offers features and models designed specifically for customer service organizations and product teams whose purpose is to extract data to use for improvements.

Do you think MonkeyLearn delivers good value for the price?

Yes

Are you happy with MonkeyLearn's feature set?

Yes

Did MonkeyLearn live up to sales and marketing promises?

Yes

Did implementation of MonkeyLearn go as expected?

Yes

Would you buy MonkeyLearn again?

Yes

It is easy to access, powerful, very effective and is recommended for analyzing aggregate customer service interactions.