Eclipse AI vs. Zendesk Suite
Eclipse AI vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Eclipse AI | N/A | Eclipse AI is a plug-and-play AI tool that detects the risk indicators that lead to customer churn. Eclipse AI allows users to plug in voice-of-customer data from different channels (surveys, reviews, chat logs, phone logs, etc.). Eclipse AI then generates risk mitigations to reduce customer churn based on analysis of the voice-of-customer data and industry best practices. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Eclipse AI | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Eclipse AI | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Eclipse AI | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Eclipse AI | Zendesk Suite | |
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Likelihood to Recommend | Eclipse AI No answers on this topic | Zendesk |
Pros | Eclipse AI No answers on this topic | Zendesk |
Cons | Eclipse AI No answers on this topic | Zendesk |
Likelihood to Renew | Eclipse AI No answers on this topic | Zendesk |
Usability | Eclipse AI No answers on this topic | Zendesk |
Reliability and Availability | Eclipse AI No answers on this topic | Zendesk |
Performance | Eclipse AI No answers on this topic | Zendesk |
Support Rating | Eclipse AI No answers on this topic | Zendesk |
Online Training | Eclipse AI No answers on this topic | Zendesk |
Implementation Rating | Eclipse AI No answers on this topic | Zendesk |
Alternatives Considered | Eclipse AI No answers on this topic | Zendesk |
Return on Investment | Eclipse AI No answers on this topic | Zendesk |
ScreenShots | Eclipse AI Screenshots | Zendesk Suite Screenshots |