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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eclipse

    Score8.3 out of 10
    N/AEclipse is a free and open source integrated development environment (IDE).N/A

    Zoho Desk

    Score8.3 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    EclipseZoho Desk
    Editions & Modules
    No answers on this topic
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    EclipseZoho Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Features
    EclipseZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Eclipse and Zoho Desk
    Feature
    Eclipse
    -
    Ratings
    Zoho Desk
    8.5
    5 Ratings
    4% above category average
    Organize and prioritize service tickets00 Ratings9.05 Ratings
    Expert directory00 Ratings7.14 Ratings
    Subscription-based notifications00 Ratings7.14 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.95 Ratings
    Ticket response00 Ratings8.95 Ratings
    Self Help Community
    Comparison of Self Help Community features of Eclipse and Zoho Desk
    Feature
    Eclipse
    -
    Ratings
    Zoho Desk
    9.8
    5 Ratings
    20% above category average
    External knowledge base00 Ratings9.85 Ratings
    Internal knowledge base00 Ratings9.85 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Eclipse and Zoho Desk
    Feature
    Eclipse
    -
    Ratings
    Zoho Desk
    6.6
    5 Ratings
    19% below category average
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.83 Ratings
    Email support00 Ratings6.15 Ratings
    Help Desk CRM integration00 Ratings5.44 Ratings
    Best Alternatives
    EclipseZoho Desk
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    LiveAgent
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EclipseZoho Desk
    Likelihood to Recommend
    9.9
    (74 ratings)
    8.8
    (23 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (3 ratings)
    8.0
    (12 ratings)
    Support Rating
    6.8
    (19 ratings)
    8.8
    (11 ratings)
    User Testimonials
    EclipseZoho Desk
    Likelihood to Recommend
    Open Source
    I think that if someone asked me for an IDE for Java programming, I would definitely recommend Eclipse as is one of the most complete solutions for this language out there. If the main programming language of that person is not Java, I don't think Eclipse would suit his needs[.]
    Incentivized
    Read full review
    Zoho
    Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.
    Incentivized
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    Pros
    Open Source
    • Eclipse organizes imports well and does a good job presenting different programming languages.
    • Eclipse auto formats source code allowing customization and increased readability.
    • Eclipse reports errors automatically to users rather than logging it to the console.
    • Eclipse has coding shortcuts and auto-correction features allowing faster software development.
    Incentivized
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    Zoho
    • It provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
    • There is a very user friendly dedicated mobile application for Zoho Desk for Android and IOS devices.
    • You can easily track all of your tickets and agents from the dashboard interface.
    • You can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.
    Incentivized
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    Cons
    Open Source
    • While the DB integration is broad (many connectors) it isn't particularly deep. So if you need to do serious DB work on (for example) SQL Server, it is sometimes necessary to go directly to the SQL Server Studio. But for general access and manipulation, it is ok.
    • The syntax formatting is sometimes painful to set up and doesn't always support things well. For example, it doesn't effectively support SCSS.
    • Using it for remote debugging in a VM works pretty well, but it is difficult to set up and there is no documentation I could find to really explain how to do it. When remote debugging, the editor does not necessarily integrate the remote context. So, for example, things like Pylint don't always find the libraries in the VM and display spurious errors.
    • The debugging console is not the default, and my choice is never remembered, so every time I restart my program, it's a dialog and several clicks to get it back. The debugging console has the same contextual problems with remote debugging that the editor does.
    Incentivized
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    Zoho
    • The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
    • [I feel] its customer support needs improvement.
    Incentivized
    Read full review
    Likelihood to Renew
    Open Source
    I love this product, what makes it one of the best tool out in the market is its ability to function with a wide range of languages. The online community support is superb, so you are never stuck on an issue. The customization is endless, you can keep adding plugins or jars for more functionalities as per your requirements. It's Free !!!
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Open Source
    It has everything that the developer needs to do the job. Few things that I have used in my day-to-day development 1. Console output. 2. Software flash functionality supporting multiple JTAG vendors like J-LINK. 3. Debugging capabilities like having a breakpoint, looking at the assembly, looking at the memory etc. this also applies to Embedded boards. 4. Plug-in like CMake, Doxygen and PlantUML are available.
    Incentivized
    Read full review
    Zoho
    I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!
    Incentivized
    Read full review
    Support Rating
    Open Source
    I gave this rating because Eclipse is an open-source free IDE therefore no support system is available as far as I know. I have to go through other sources to solve my problem which is very tough and annoying. So if you are using Eclipse then you are on your own, as a student, it is not a big issue for me but for developers it is a need.
    Read full review
    Zoho
    As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office
    Incentivized
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    Alternatives Considered
    Open Source
    The installation, adaptability, and ease of usage for Eclipse are pretty high and simple compared to some of the other products. Also, the fact that it is almost a plug and play once the connections are established and once a new user gets the hang of the system comes pretty handy.
    Incentivized
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    Zoho
    We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
    Incentivized
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    Return on Investment
    Open Source
    • This development environment offers the possibility of improving the productivity time of work teams by supporting the integration of large architectures.
    • It drives constant change and evolution in work teams thanks to its constant versioning.
    • It works well enough to develop continuous server client integrations, based on solid or any other programming principle.
    Incentivized
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    Zoho
    • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
    • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
    • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
    Incentivized
    Read full review
    ScreenShots

    Zoho Desk Screenshots

    Screenshot of Log and monitor phone conversations, convert them into new tickets, or attach them to existing ones. Convert social media interactions and live chat into tickets at the click of a button.Screenshot of Bring a Help Center directly into a website to strengthen self-service. Chat with Zia, an AI-powered conversation assistant. Customers can chat with Zia right from a mobile app or website. Zia processes their questions and suggests appropriate solutions from the Knowledge Base.Screenshot of With advanced process automation, internal processes can be setup within the help desk, implement them automatically, and make sure that all processes are followed precisely.Screenshot of Instant responses for instant happiness. Respond to customers the minute they reach out with Zoho Desk's embeddable chat widget. Customers can get in touch with agents instantly, right from the Help Center, so agents can respond and help them find answers faster.Screenshot of Monitor a team's performance, customize and schedule reports. Custom dashboards can be created.Screenshot of Zia brings together predictions across anomalies, sentiment, trending ticket tags, and more into a common dashboard for decision-makers to consume. They can drill down further into the details from the same dashboard to investigate further.