ECM XD vs. IBM Enterprise Content Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ECM XD
Score 9.9 out of 10
N/A
Cloud-Based Digital Platform for Managing Enterprise Content ECM-XD helps businesses simplify collaboration, create content, and transmit and assure compliance across all parts of the business processes. ECM XD's built-in regulatory controls enables holistic management of compliance.N/A
IBM ECM
Score 9.0 out of 10
N/A
IBM Enterprise Content Manager and Enterprise Content Management (ECM) applications enable organizations to manage all forms of content and secure secure data with respect to compliance needs. The platform enables capture, activation, sharing, analysis and governance of unstructured data to lower costs and risk while improving efficiency.N/A
Pricing
ECM XDIBM Enterprise Content Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ECM XDIBM ECM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact Xybion for more information.
More Pricing Information
Best Alternatives
ECM XDIBM Enterprise Content Manager
Small Businesses
PowerDMS
PowerDMS
Score 9.5 out of 10
PowerDMS
PowerDMS
Score 9.5 out of 10
Medium-sized Companies
MediaValet
MediaValet
Score 9.9 out of 10
MediaValet
MediaValet
Score 9.9 out of 10
Enterprises
OpenText Content Suite Platform
OpenText Content Suite Platform
Score 9.3 out of 10
OpenText Content Suite Platform
OpenText Content Suite Platform
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ECM XDIBM Enterprise Content Manager
Likelihood to Recommend
9.0
(1 ratings)
8.1
(6 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(6 ratings)
Usability
-
(0 ratings)
7.3
(1 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
ECM XDIBM Enterprise Content Manager
Likelihood to Recommend
Xybion
ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal. ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options
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IBM
Again, I like to think of my association and usage of IBM Case Manager V.5.2. Please keep in mind that this is only one component of the IBM Enterprise Content Management suite of products. I believe IBM Case Manager is an ideal solution for medium to large companies looking to automate lnad
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Pros
Xybion
  • Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
  • Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
  • Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.
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IBM
  • It provides easy to use administrative tools to work with the product.
  • Good documentation on the production is available which makes it easier to use.
  • It supports high availability architecture
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Cons
Xybion
  • Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
  • Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
  • Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.
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IBM
  • As enterprise and mid-market systems go, the price is highly competitive (especially when you consider what's included in the license). That said, this product is not accessible for small businesses as a self hosted solution. The "Navigator on Cloud" solution is much more accessible, but gives less control over data.
  • To get all the features, there are many moving parts. For large enterprises, this is no problem, and the cloud solution obviates most of these concerns.
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Likelihood to Renew
Xybion
No answers on this topic
IBM
There is no plan to change ECM at organizational level. Replacing products and changing custom applications involves lot of effort
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Usability
Xybion
No answers on this topic
IBM
The end-user experience is excellent. The Administration experience needs some more work.
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Support Rating
Xybion
Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.
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IBM
No answers on this topic
Alternatives Considered
Xybion
No answers on this topic
IBM
Our relationship with IBM is long standing. We have been Gold Partners for some time and are viewed by many internal groups as their Go To partner for large ECM deployments. Most of our systems engineers hold multiple certifications as solutions developers. Our clients are national and international. The support we receive from IBM has been excellent and our partnership with them on numerous projects has been excellent.
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Return on Investment
Xybion
  • Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
  • Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
  • Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.
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IBM
  • We have seen our customers realize increased employee efficiency by reducing the amount of time it takes to process a transaction.
  • We have seen improvements in customer service because information can be made more readily available to customer service personnel who are fielding service calls.
  • We have seen improvements in decision making because processing-related statistics are more readily available to the managers who need the input to make quality business decisions that affect the day-to-day operations.
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ScreenShots