ecomdash is a cloud-based inventory management solution that aims help online retailers save time and money, improve profit margins and optimize inventory control. This solution includes several web-based tools that are designed to make managing an e-commerce business simple and efficient.
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Zoho Inventory
Score 7.3 out of 10
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Zoho Inventory is a cloud-based inventory management solution designed for small to midsize businesses. It features inventory management modules including reporting and analysis, and lot traceability. It features mobile compatible apps for Android and iOS devices. Zoho Inventory offers additional capabilities such as built-in shipment estimating, and tracking and delivery confirmation features that allow users to invoice, ship and track products. The solution allows users to create…
$39
per organization / month billed annually ($49.00 billed monthly)
Pricing
ecomdash
Zoho Inventory
Editions & Modules
No answers on this topic
BASIC
$39.00
per organization / month billed annually ($49.00 billed monthly)
STANDARD
$79.00
per organization / month billed annually ($99.00 billed monthly)
STANDARD
$199.00
per organization / month billed annually ($249.00 billed monthly)
It would be well suited for a business that is just starting out with inventory management and sells on multiple channels. They are a growing company that is constantly changing and making improvements. I don't think there is another competitor out there that can offer the same features at their price point. It may not be well suit for large organizations.
It's a basic system which does some things well but the things it does well are the basic things you would expect! Many other features that are a little beyond basic are just not available or you can get 90% of the way there but get stuck on the final 10% so you need to hire a developer who can try to get you through the last bit. An inventory management system with no bin locations pretty much sums it up. The reporting system is terrible. To get any real use you need to integrate it with Zoho Analytics but the problem there is it only syncs every 3 hours. The integrated shipping process is extremely cumbersome
Templates within Zoho Inventory are very weak. You can't customize many including package slips, shipment docs, etc...
When an order has multiple packages, it's next to impossible to find the item you are looking for. Scenario, a large order has many packages and a customer has cancelled one of the items. You must click through every package to find the item, edit the package and remove it before you can cancel the item.
The reports within Inventory are extremely basic and many of them are useless
The packing slip module is useless as it does not print out bin locations
It's an inventory management system but it does not have bin locations
The backorder system is useless. If you "backorder" something then the whole order is locked until the backorder arrives in. Scenario.... a client orders 20 items, 1 is on backorder. You "backorder" that one item but want to ship the other 19... not possible. The order gets completely locked.
You can't print out RMA requests. There is just no option to do it, you have to do a screen shot
Integration with Amazon or other 3rd party e-commerce providers is troublesome.
It is relatively easy to customise but the problem is sometimes it is not easy to see where this customisation is available. Also the integrations with external systems can prove problematic both during installation and ongoing development and maintenance. It's great for small companies with a simple inventory or even larger organisations with smaller product lines. And it is reasonably priced if you ar eprepared to put the time in.
eComdash always answers our questions, and they have a call-back system to speak on the phone which is very convenient. The people there actually understand the complexities of the software and understand our problems when we explain them. Things get solved quickly and we feel like they care about the speed of the resolution.
The inventory management is better than QuickBooks however you give up an awful lot to get that benefit. The reporting in QuickBooks is far superior. The reporting in Inventory is terrible with every few options to customize the reports. For example, pulling in a salesperson report that factors in returns is not possible. You can't pull a report to see what items need to be picked for all open orders.
