All fluff and no substance
May 03, 2022

All fluff and no substance

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Inventory

We use it to manage and track our inventory along with serialized stock. It works in tandem with Zoho CRM and Zoho Books. Quotes are converted and the sales orders appear in Zoho Inventory where the warehouse processes the order and ships.

It's possible to pull pick slips but because the system does not have bin locations you don't know where the items are located. If you have a large warehouse this makes it very difficult. Customizing sales order templates, packing slips is difficult. For example if you want to add pick notes to line items you need to be an expert in HTML to design your your template because the pick note will show on invoices also!
  • Tracks which orders have been shipped
  • Tracks which orders have been packed
  • Tracks with orders have been invoiced
  • Works well with Zoho Books
  • Templates within Zoho Inventory are very weak. You can't customize many including package slips, shipment docs, etc...
  • When an order has multiple packages, it's next to impossible to find the item you are looking for. Scenario, a large order has many packages and a customer has cancelled one of the items. You must click through every package to find the item, edit the package and remove it before you can cancel the item.
  • The reports within Inventory are extremely basic and many of them are useless
  • The packing slip module is useless as it does not print out bin locations
  • It's an inventory management system but it does not have bin locations
  • The backorder system is useless. If you "backorder" something then the whole order is locked until the backorder arrives in. Scenario.... a client orders 20 items, 1 is on backorder. You "backorder" that one item but want to ship the other 19... not possible. The order gets completely locked.
  • You can't print out RMA requests. There is just no option to do it, you have to do a screen shot
  • Integration with Amazon or other 3rd party e-commerce providers is troublesome.
  • Tracking inventory
  • Tracking inventory serials
  • Being able to easily pick orders and manage which needs picked and shipped
  • Coming from QuickBooks enterprise with inventory add-on it's an improvement in tracking stock because it restricts so much of what you do.
  • Migrating to Inventory was a bit of a nightmare. I'd recommend starting clean or bring as little data as possible.
The inventory management is better than QuickBooks however you give up an awful lot to get that benefit. The reporting in QuickBooks is far superior. The reporting in Inventory is terrible with every few options to customize the reports. For example, pulling in a salesperson report that factors in returns is not possible. You can't pull a report to see what items need to be picked for all open orders.

Do you think Zoho Inventory delivers good value for the price?

Not sure

Are you happy with Zoho Inventory's feature set?


Did Zoho Inventory live up to sales and marketing promises?


Did implementation of Zoho Inventory go as expected?


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It's a basic system which does some things well but the things it does well are the basic things you would expect! Many other features that are a little beyond basic are just not available or you can get 90% of the way there but get stuck on the final 10% so you need to hire a developer who can try to get you through the last bit. An inventory management system with no bin locations pretty much sums it up. The reporting system is terrible. To get any real use you need to integrate it with Zoho Analytics but the problem there is it only syncs every 3 hours. The integrated shipping process is extremely cumbersome