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Simple to get started, does the basics well at a relatively cheap price
Updated June 22, 2022

Simple to get started, does the basics well at a relatively cheap price

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Inventory

We use Zoho Inventory for our eCommerce offshoot and it feeds our retail website and also our eBay Store. There have been plans to also include Amazon as an offering but, to date, this has not been implemented. We initially needed a simple and cheap inventory management program to enable us to maintain good audit trails within the business and to provide a simple method of tracking and retaining customers.
  • It is simple to use.
  • Does all the basics well.
  • Is able to integrate with our CRM.
  • A little too linear, there could be more room for changing processes to fit business needs.
  • Inventory assumes everybody works the same way and needs to be more customizable.
  • Integrations with Shopify could be better.
  • Multi Warehousing.
  • Good basic user package.
  • Reordering
  • It has allowed us to track the small inventory we have for online sales.
  • We have been able to raise orders more efficiently.
  • Allowed eComm department to become self sufficient.
Shopify manages our storefront and Zoho Inventory manages the stock we allocate to it. It is by no means seamless and there are occasionally issues with how the two integrate but we have been able to manage these.

Do you think Zoho Inventory delivers good value for the price?

Yes

Are you happy with Zoho Inventory's feature set?

Yes

Did Zoho Inventory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Inventory go as expected?

I wasn't involved with the implementation phase

Would you buy Zoho Inventory again?

Yes

Zoho Inventory is great if you are just starting out and want to keep things simple. If you are a "Buy box - sell box - ship box" user, it will work fine out of the box and at a relatively low cost. Once things start to get a little more complicated (bundles, variables, upgrades) it struggles and you need to find an expert or add-on to help.

Using Zoho Inventory

8 - eCommerce Sales, through our various channels
1 - A little bit of everything, from sales support right up to scripting. There are always little bits to do on Zoho Inventory. Because it is highly customisable, there are many things that you can do to improve both the user and customer experience.
  • Stock Control
  • Brand Identity
  • Integration with other systems
  • Able to streamline finance procedures
  • With full integration, wider use of eCommerce channels
  • Internal integration with inhouse systems
It is relatively easy to customise but the problem is sometimes it is not easy to see where this customisation is available. Also the integrations with external systems can prove problematic both during installation and ongoing development and maintenance. It's great for small companies with a simple inventory or even larger organisations with smaller product lines. And it is reasonably priced if you ar eprepared to put the time in.

Evaluating Zoho Inventory and Competitors

  • Price
  • Product Features
  • Product Usability
Needed it to be cheap, very cheap. We were happy to maintain a basic inventory and look to improve as we grew. Zoho (whether by design or fortune) was really useful for this.
I would certainly look at how customisation is managed. It can be as simple as drag and drop but also as completed as programming and scripting. You just don't know which until you need it...